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1. Click Manage tags button on the call dialog
2. Choose the necessary tag

Also, added support for TAGS variable in Popup URL.

Tags can be set up in WMS -> PBX -> Call and chat history -> Settings -> Tags field or via Dialplan application Set -> Tags. 

Fix

[WMS-22905] - x-ca: fixed an issue when it was impossible to open x-caracal in case of a Virtual/ Hardware PBX with a custom database set in WMS -> PBX -> Integrations -> Analytics -> x-caracal  

1. Add the -tl parameter with the necessary languages to the /etc/systemd/system/pbx-data-engine.service.d/override.conf file. The parameter should be added to the line
   ExecStart=/usr/sbin/pbx_data_engine.py --daemon:
   vi /etc/systemd/system/pbx-data-engine.service.d/override.conf
   [Service]
   ExecStart=
   ExecStart=/usr/sbin/pbx_data_engine.py --daemon -tl "en,it"
   Where “en,it” are the languages, which you can substitute with the preferred ones.
2. Reload systemd and restart the service to apply the changes

Note:

• The following languages are supported: en, en-us, it, fr, de, es, es-us, pt, nl, de-ch. It is recommended to use maximum three languages for the best recognition results.
• In case only one language is indicated, the setting is ignored.
• In case the language of the user indicated in WMS -> Users is not included in the language list inside the -tl parameter, language detection is not applied.
• Only one dialect per language is allowed (e.g., “en”, cannot be set together with “en-us”). In case of setting different dialogs of the same language, the dynamic language detection is not applied.

Limitations:

• Short phrases (e.g. which last less than 3 seconds) may not be recognized and transcribed using the user language in WMS.
• In case of a long phrase, if the user switches to another language in the middle of the phrase, the phrase is transcribed in the first language, that was recognized at the beginning of the phrase.

[WMS-22015] - wms: improved the logic so that depending on the license type on the PBX, the invitation button in WMS -> Users page is displayed as “Invite to x-hoppers"/ “Invite to Collaboration 7"/ “Invite to x-bees” 

Fixes

[WMS-22632] - wms: fixed an issue in which trunk settings were ignored and trunk registration used UDP transport protocol even if TCP was set  

[WMS-22701] - сol: fixed a rare issue in which a wrong device was used instead of the selected one during the first call after logging in to Collaboration 

[WMS-22703] - wda: added global dialplan variable which allows Dial the phone application to ignore user’s “call forward all” settings  

How-to:

• To enable, add the following variable to WMS -> Dialplan -> General settings -> Set dialplan variables: SKIP_FORWARD_ALL=yes
• By default, the option is disabled. When enabled, when executing Dial the phone application, the called user's settings Call forward all are ignored.

[WMS-22897] - wms: fixed an issue in which Broadcast application in Dialplan was saved with incorrect status for Play Battery Level checkbox  

[WMS-22938] - wms: fixed an issue when it wasn’t possible to download some files in Diagnostics Hub  

• Transcription of calls is supported only for UC-Business and UC-Premium licenses
• UC-Premium license includes 3 hours of transcriptions per month. UC-Business does not include any transcription hours – in this case, transcription hours included in the relevant CDS bundle will be used.

Documentation: AI+Data Boost Bundles Overview

Improvement

[WMS-22640] - dev: improved the logic so that when missed call notification pop-up is disabled on WP 5 phones, the configuration is not reset after device reboot/ check sync   

Fixes

[WMS-22435] - col: fixed performance and audio issues which occurred in some cases when noise suppression was enabled 

[WMS-22779] - dev: fixed an issue in which Cancel key was not translated in some cases on WP 5 phones  

[WMS-22785] - wms: fixed an issue in which incomplete autotrace archive from Diagnostics Hub was sent to CDS and it wasn’t possible to open the archive 

[WMS-22865] - wms: fixed an issue with Diagnostics Hub in which Callweaver logging was automatically restarted after PBX reboot, even if Callweaver logging was previously disabled  

[WMS-22890] - dev: fixed an issue in which there was no media in the call with W-PA / W-PA 2 Public Announcer after recent upgrade 

How-to:

• When there is a direct message and in case user is in the broadcast, the message is automatically played in the headset. The audio starts with: “Message from {sender’s name}”. After playing the message, the user is prompted to use Voice bot to reply to the message.

Current limitations:

• Messages that were played via x-hoppers headset are not marked as seen in x-hoppers chat.
• In case broadcast is on hold, the private message stays in queue max. 30 min until user returns to the broadcast.

Improvement

[WMS-20727] - col: updated the logic so that Echo Cancellation in Collaboration is disabled automatically when Wildix MonoLED/ DuoLED, MonoLED-BT/ DuoLED-BT headsets are used

Fix

[WMS-22451] - x-ca: fixed an issue of incorrect Session Time in Agent Availability report in x-caracal, in case agents were members of multiple call groups  

Fix

[WMS-17445] - sys: fixed an issue in which Text-to-speech failed if the input text contained more than 800 characters