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This guide describes how to set up a notification call to a management / frontdesk extension when someone dials emergency number (911 in our example). For setting up notification call in case customer dials support number to report emergency situation, see the document Emergency Call Notification. Created: December 2018 Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/wgDwAQZwjOAQ |
| Table of Contents |
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Emergency Call Notification - Use Case
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| Note |
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Note: Notification call is made through a call group to avoid having the call picked up by voicemail. |
| Note |
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Note: Notification call is made using TTS. Therefore, at least one premium license is required on the system. |
| Warning |
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WARNING! If you build this in your system to try it, please note that the last step of the users 911 dialplan is: Dial the Trunk -> TrunkName -> Number 911 You will want to replace 911 here with a test number of your choice until such time as you decide to put this configuration into production. Example; replace 911 with your cell phone number so that you call to your cell phone and NOT to the live emergency 911 service! |
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Step 1. Set up 911 entry in users dialplandialplan (or whatever dialplan target users use)
Below are applications used in the corresponding order:
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Below are preferences for user 765 (Notice the "Call Forward All" is set to send the call to 764)
Below are preferences for user 777 (Notice the "Call Forward All" is set to send the call to 778)
Step 3. Create 764 entry in users dialplan. This is the announcement that management extension will get when answering the call.
- Play sound -> User ${MYVAR} dialed 911. Again, user ${MYVAR} dialed 911.
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Add extensions you want to be notified to the call group ("Notification" call group in our example). Don’t specify a timeout if you want it to ring until someone answers.
- Call group -> "Notification".
| Note |
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Note: you can replace this call group application with any treatment that you would like of course. Example: if you would rather ring an external number you could use "Dial the Trunk" application. However, in our example, it makes the most sense to put the call in call group forever so that it will call users of the call group until someone ultimately answers and is informed of the 911 call. |
The way it works
As a result of someone calling the emergency number (911), their call will be processed as usual. In ADDITION to routing the 911 call to a trunk, the PBX engine (Callweaver) will generate a separate call leg and ring the “Notification” call group until someone picks up the call. Once someone answers this call out of the call group they will hear a TTS message saying which extension called the emergency.
Additional Information
In our example we used:
- User 765 and 777
- Dialplan Entries for Routing of 764 and 778
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Also note that in this example we have added everything to the user dialplan since the originating call is expected to come from an interanl user dialing 911. However, this example could be tweaked to use for some other purpose that perhaps has a triggering event of a call arriving on a trunk. If you reuse this example in such a way you would want to be sure to add the originate application steps into the dialplan associated with the trunk that the call will be arriving on.
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