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This guide covers the functionality of Autotrace feature Diagnostics Hub and how it can simplify the process of log/data collection. . The feature is available starting from WMS 6.06.20240425.1. Created: April 2024 Permalink: https://wildix.atlassian.net/wiki/x/HoC7Hg |
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How to access
To access the functionality, go to WMS -> press Autotrace Diagnostics Hub on the left side menu:
Autotrace
Diagnostics Hub opens in a separate browser tab
Autotrace Diagnostics Hub includes the following sections:
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See detailed description of each of the sections below.
Dashboard
Dashboard provides an overview of the PBX: public IP, disk space usage, CPU & RAM usage, number of active calls, number of registered users.
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Dashboard is live and gets refreshed every 10 seconds. |
Utilities
The Utilities tab provides access to different tools which help you maintain and support your PBX:
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Delete Voicemails / Recordings after X days: allows to setup deletion of voicemails or recordings within X days instead of months, provided via WMS. This feature will delete files that are older than the number of days specified in the application.
Display Custom Configs: displays all custom configuration files with current settings.
Autotrace
Autotrace menu allows you to set up specific logging on your system and enable additional tools.
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The following options are available:
PCAP trace: click Enable and specify the type of pcap trace capture that will be installed on the system:
SIP only → capture of SIP signaling on port 5060 and syslog data on port 514.
SIP + RTP → capture of SIP signaling + RTP ( audio ) and syslog data.
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Email notification is sent out only to the Admin email. |
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Autotrace Files
On the Autotrace Files tab you can find all autotrace files related to the Autotrace 3.0, with possibility to download or delete them:
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Reports
The Reports section stores all user reports created within Autotrace:
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Enter user extension, provide necessary details of the issue and click Submit Report:
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The report is sent to Partner’s email, who can then escalate the issue to Customer Care if required.
To create a report from a WP phone, user should dial the pilot code set up in Dialplan (see the section Dialplan report) and follow audio instructions to report the issue.
Support Bible
Support Bible includes the list of commands for Linux, Callweaver, Dialplan and Manuals section with most popular links to Wildix Documentation.
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