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In this blog article, we present what is new in the WMS version 6.03. In particular, we will talk about x-hoppers and its integration with Veesion, Cloud Analytics, x-caracal, sync of user presence status from Microsoft Teams to Collaboration/ x-bees, security updates, new videoconference APIs, and much more. The full changelog is available by this link: https://wildix.atlassian.net/wiki/x/AQDIAw

Watch the video that covers all the important features and updates delivered in WMS 6.03:

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x-hoppers
With this release, we deliver several changes to x-hoppers, our Complete Retail Headset System:
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With the new call group strategy “Priority” that prioritizes agents based on their assigned priority level (1-5), calls are routed efficiently to the most qualified agents, reducing wait times and improving customer satisfaction.
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Ability to preserve custom sound prompts
Previously, when upgrading your PBX system, any custom prompts would be lost, causing frustration and inconvenience. 
Now, by simply adding a directory named "customs" in the WMS and uploading your custom files, you can ensure that they are preserved and you can use them to personalize your PBX system and improve the overall user experience. 
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Neural TTS in Dialplan
With this release, we deliver neural TTS in Dialplan thatprovides users with better quality and more human-like speech, improving the overall user experience. 
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