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Introduction

Currently there is no built-in way for a user to change a voicemail password from a phone. This is because the VM password is derived from the web password (password for Collaboration).   This is fine in most of the cases, but there could be scenarios where a user does not access Collaboration at all (Basic licenses).   In such cases, all a user has is a hard phone. This means that there must be another way configured for them to change the VM PIN. The procedure described here allows users to dial an a specific number from their phone to change their voicemail password.

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There is a required script called “changePIN.php” that you need to upload to your system and place it in /var/www/scripts directory.   You can of course put the script in some other suitable place if you choose but you will need to adjust the corresponding entry in “execute” number within “changeVMPIN” procedure if you do so. Make sure that “changePIN.php” has execution permissions and is owned by WMS user.

Download the script:

• for WMS 6 systems
  
   

  View file
  name changePIN_WMS6.php height 150

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• 
  
  
• for WMS 5 systems
  
  

  View file
  name changePIN.php height 150

Dialplan Configuration

A Dialplan called “changeVMPIN” is was created to allow users to dial a number to change their voicemail password.   In the example Within this dial plan , the access number is 7777 but this number can be changed to anything that you desireyou can use any number you desire  as pilot number on your Dialplan.  

Import the Dialplan to your system and include it in any procedure your users already have access to (most likely "users" Dialplan).  For clarity, we mean add it as an “included procedure”.:

Prior to WMS 5.03:                   Starting from WMS 5.03:

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Download the Dialplan: 

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Then create the following entry in users Dialplan (or any Dialplan your users are using):

Image Added

changeVMPIN Dialplan procedure consists of:

7777

• Custom application -> NoOp(Setting all needed variables)
• Set -> attempts -> 0
• Custom application -> Set(uid=${SHELL(ldapsearch -xLLL -D 'cn=admin,dc=wildix' -b 'dc=wildix' -w 'wildix' '(&(objectClass=wPerson)(|(telephoneNumber=${CALLERID(num)})))' userPIN | grep dn | tr -d '\n')})
• Custom application -> Set(pin=${SHELL(ldapsearch -xLLL -D 'cn=admin,dc=wildix' -b 'dc=wildix' -w 'wildix' '(&(objectClass=wPerson)(|(telephoneNumber=${CALLERID(num)})))' userPIN | grep userPIN | tr -d '\n')})
• Custom application -> Read(pass,00000/vmpass,5,,2,5)
• Jump to -> changeVMPIN procedure -> set "start" number
• Hangup -> 16 - Normal Call Clearing

change

• Custom application -> NoOp(Changing vm password)
• Custom application -> Read(pass1,00000/getnewpass,5,,2,5)
• Custom application -> Read(pass2,00000/getnewpass&00000/again,5,,2,5)
• Jump to if -> ${pass1}==${pass2} -> changeVMPIN procedure -> set "execute" number
• Play sound -> Entered passwords do not match, please try again
• Jump to -> changeVMPIN procedure -> set "change" number

execute

• Jump to if -> ${LEN(${pass1})}!=5 -> changeVMPIN procedure -> set "finish" number
• Remote script -> /var/www/scripts/changePIN.php
• Hangup -> 16 - Normal Call Clearing

finish

• Play sound -> too many wrong attempts or password length minor than 5 digits
• Hangup -> 16 - Normal Call Clearing

start

• Jump to if -> ${attempts}==3 -> changeVMPIN procedure -> set "finish" number
• Jump to if -> ${REGEX("^.*${pass}$" ${pin})} -> changeVMPIN procedure -> set "change" number
• Set -> attempts -> $[${attempts} + 1]
• Play sound -> Wrong password
• Custom application -> Read(pass,00000/vmpass,5,,2,5)
• Jump to -> changeVMPIN procedure -> set "start" number

Recap of Setup Steps

1. Create sounds in the system
2. Download the “changePIN.php” script and copy it to the system under the /var/www/scripts directory.
3. Make the script file executable and change it’s ownership to wms
4. Download the dial plan and include into any users dial plans that need access to it.

...

Image Added

Recap of Setup Steps

1. Create sounds in the system
2. Download the “changePIN.php” script and copy it to the system under the /var/www/scripts directory.
3. Make the script file executable and change it’s ownership to WMS
4. Download the dial plan and create a pilot number to jump to ext 7777 on such Dialplan.