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In this blog article, we’ll share what's new in WMS version 6.07. In particular, we'll cover QR codes code generation in x-hoppers, Collaboration UX/ UI improvements and search by department, improved logic for 2-way SMS, Active Directory SSO via SAML 2.0 and much more. The full changelog is available here: https://wildix.atlassian.net/wiki/x/AQDIAw. |
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Documentation: How to configure support of Active Directory SSO via SAML 2.0 protocol
Disabled attachments
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on fax and voicemail notifications
You can now disable attachments for on fax and voicemail email notifications. To do this, go to WMS -> Dialplan -> General Settings and turn off the options for sending voicemail notifications and attaching fax files to emails. By default, attachments are included, but you can adjust this setting based on your preferences for better flexibility.
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Documentation: WMS Start Guide - English.
Email notification
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for license overuse
We've added a daily email notification for PBX admins to alert them of to license overuse. The email is sent once a day at 10 a.m., ensuring timely updates on license usage. This helps prevent disruptions by keeping you informed about of any overuse.
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“Call all 32“ call group strategy update
We've enhanced the "Call all 32" call group strategy. Now, agents are called in batches of 32 (32+32+X) until one answers. This improvement optimizes call handling and ensures faster responses from available agents.
Note: The existing call groups group logic (calling all available agents simultaneously) remains unchanged until any settings are modified in WMS. Once changes are applied, the call group will be resaved with the new logic.
Documentation: Call distribution in Call groups - Admin Guide.
Collaboration updates
Colleagues search by
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department
You can now search for colleagues by their department. This feature is particularly helpful for users who often need to call colleagues from other sites but may not know their names, only the department they belong to. By using the department filter, you can easily locate the right team members, streamlining communication and collaboration across departments.
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Improved design on Chats and Colleagues tabs
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and the Collaboration header
We've made several design improvements to the Chats and Colleagues tabs, including updated icons, font styles and spacing in chats, improved user picture design , along with and added dividers between conversations for better clarity.
In addition, we've improved the Collaboration header for a better user experience by removing the Wizywebinar button if it’s unavailable to a user , while adding and readding the Settings button back for easy access. Links for Help, License and About have been moved from the More section to the bottom of the User profile. A new "Set a status" button has also been added in the User profile, which includes advanced status settings. You can now change your user status directly by clicking on the status icon in the redesigned Collaboration header.
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Documentation: https://x-hoppers.atlassian.net/wiki/x/AwAU.
Push-to-
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talk messages to x-hoppers broadcast
You can now send audio Pushpush-to-Talk talk messages from the x-bees mobile app directly to an x-hoppers broadcast. This feature enhances communication by allowing users to quickly share audio messages with a larger audience, making interactions more dynamic and efficient.
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We've updated the logic to play a message that informs tells users about the battery level of an x-hoppers headset. This feature is enabled by default during voice authorization and ensures users are always aware of their headset's battery status. Additionally, if a headset's battery runs out or the headset is outside the base station's coverage area, the system will automatically unassign the license from the user.
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Documentation: https://x-hoppers.atlassian.net/wiki/x/AQAt, https://x-hoppers.atlassian.net/wiki/x/DQBF.
Department-specific announcements in an x-hoppers broadcast
You can now make announcements in x-hoppers broadcasts targeted specifically to users in designated departments. This feature enhances communication by allowing you to deliver relevant information to specific teams, ensuring that the right messages reach the right people.
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We've enhanced the API endpoint used for searching CDS call recordings to improve functionality. You can now search by specific time and date by extending the GET /api/v1/PBX/recordings/ endpoint with the parameters from=<timestamp> and to=<timestamp>.
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