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This guide covers the functionality of Autotrace feature Diagnostics Hub and how it can simplify the process of log/data collection. . The feature is available starting from WMS 6.06.20240425.1. Created: April 2024 Permalink: https://wildix.atlassian.net/wiki/x/HoC7Hg |
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How to access
To access the functionality, go to WMS -> press Autotrace Diagnostics Hub on the left side menu:
Autotrace
Diagnostics Hub opens in a separate browser tab
Autotrace Diagnostics Hub includes the following sections:
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See detailed description of each of the sections below.
Dashboard
Dashboard provides an overview of the PBX: public IP, disk space usage, CPU & RAM usage, number of active calls, number of registered users, and number of used/available licenses.
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Dashboard is live and gets refreshed every 30 10 seconds. |
Utilities
The Utilities tab provides access to different tools which help you maintain and support your PBX:
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Be sure to remove square brackets [] before pasting the code. If there are existing DIDs in this Dialplan, it is recommended to remove them and add them via .csv file to avoid breaking the code. |
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Voicemails: Increase number of files per user: allows toincrease/decrease the number of voicemails per mailbox on the PBX. Enter the value and click Update Config:
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Delete Voicemails / Recordings after X days: allows to setup deletion of voicemails or recordings within X days instead of months, provided via WMS. This feature will delete files that are older than the number of days specified in the application.
Display Custom Configs: displays all custom configuration files with current settings.
Autotrace
Autotrace menu allows you to set up specific logging on your system and enable additional tools.
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The following options are available:
PCAP trace: click Enable and specify the type of pcap trace capture that will be installed on the system:
SIP only → capture of SIP signaling on port 5060 and syslog data on port 514.
SIP + RTP → capture of SIP signaling + RTP ( audio ) and syslog data.
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Please, Do NOT enable this feature unless there is a real problem reported on the system, to avoid unnecessary disk space usage on the system. |
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Reports (both WEB and deskphones and Admin UI report)
IP checker reporting
MTR: set up MTR (aka traceroute) to single or multiple IP addresses for every X minutes.
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To set up ping to multiple IP addresses → use comma as separator. E.g. 8.8.8.8, 4.4.4.4 |
Dialplan report: allows to setup Dialplan reporting via deskphones , and is installed with a single button click ; no (after enabling Dialplan report, Autotrace_WEB Dialplan rule is automatically added to the Dialpan tab in WMS). No need to change anything in audio files unless PBX has no “Premium” licenses, which is required for TTS generation of sound files. If there are no Premium licenses → -> need to create a sound file for steps 2 and 4 in the dialplan “Autotrace_WEB”.
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Once Dialplan report is installed, perform the following actions:
Go to WMS -> Dialplan -> select Dialplan that is used for outbound calling for regular users.
Create a pilot code ( e.g. 2222 ) that will be dialed to generate the report.
Add Dialplan application for this pilot code -> "Jump to" and in this app select "Jump to" -> "Autotrace_WEB", the dialed number should be "report".
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NOTE: If your system doesn't have at least 1 Premium license, you'll have to record an audio file and replace it in step 2 of the Autotrace_WEB dialplanDialplan |
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This feature supports the following languages: English, English-US, French, Italian, German, Spanish, and Spanish-US. |
IP checker: allows to monitor IP change of the PBX, sends email notification if IP was changed (only upon reboot).
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Email notification is only sent out if email is configured in the “Email” cardonly to the Admin email. |
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Autotrace Files
On the Autotrace Files tab you can find all autotrace files related to the Autotrace 3.0, with possibility to download or delete them:
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Reports
The Reports section stores all user reports created within Autotrace.:
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To create a report, click on the Create Report button at the bottom of the screen:
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Enter user extension, provide necessary details of the issue and click Submit Report:
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The report is sent to Partner’s email, who can then escalate the issue to Customer Care if required.
To create a report from a WP phone, user should dial the pilot code set up in Dialplan (see the section Dialplan report) and follow audio instructions to report the issue.
Support Bible
Support Bible includes the list of commands for Linux, Callweaver, Dialplan and Manuals section with most popular links to Wildix Documentation.
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