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The Document describes how to record a custom message via Dialplan Custom application. Created: May 2019 Permalink: https://wildix.atlassian.net/wiki/x/uhbOAQ |
Table of Contents
Use case
A user wants to change a standard IVR announcement from an external phone. To override restriction of not being able to dial feature code 74 as external caller - we can use the following Custom application:
Principle of work:
We are using old recording file, in our example it will be "test": 
This is the original file configure it via Dialplan.
Dialplan configuration
For the configuration, the previously recorded audio message is used ("test" in our example):
It is the original message that was recorded via Feature Code "Shared record" 74/ Message message recording option in WMS -> Sounds menu.Idea The idea is to replace existing file it with the new one. When caller will reach to this entry of the dialplan - he will hear "Beep" sound and recording will start, however you can When an external caller dials a DID to hit the Dialplan entry shown below, a beep sound is played and the recording starts immediately. You can also add "Play sound" application to announce that your a message will be recorded after "Beep" sound.
To do this, we need to build such row in the dialplan:
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| icon | false |
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| title | Code: |
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a beep sound (optional).
Add Custom application (it should match DID configuration):
- Custom application -> Record(/rw2/var/lib/callweaver/sounds/00000/test:alaw, 0,0,k
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- )
Where where :
- (/rw2/var/lib/callweaver/sounds/00000/) - / path /to/file
NOTE: How to see /path/to/file - open your dialplan and use "Play sound" application and choose your message from Sounds menu:
/rw2/var/lib/callweaver/sounds/00000/ - is DEFAULT to the audio message
It is the default path and is used by
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default. If you
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place your recording in
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another folder, the path will be different. For example, ~/00000/MusicOnHold/ folder. To verify the path, use "Play sound" application -> choose your message from Sounds menu:
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- test:alaw - file the message name and format
- 0 - silence: seconds of silence allowed before the recording is stopped. If missing or 0, silence detection is disabled. ( In our case this is 0 ) disabled
- 0 - maxduration: the maximum duration of the recording duration in seconds. If missing or 0, there is no maximum. ( In our case this is 0 ) the maximum duration is not set
- k - option: may be ‘skip’ "skip" option to return immediately if the line is not up, or ‘noanswer’ "noanswer" to record even if the line is not up. ( In our case this is k )
Option parameters in 1.8:
- a: Append to existing recording rather than replacing. n: Do up
Other available options:
- a - extends the existing recording (doesn't replace it)
- n - does not answer, but record anyway if the line not yet answered.
- q : quiet (do not play - quiets (a beep tonesound is not played). s: skip
- s - skips recording if the line is not yet answered.
- t: use - uses alternate ‘"*’ terminator key (DTMF) " DTMF key instead of default ‘#’"#"
- x : Ignore all terminator keys (DTMF) and keep - ignores all sent DTMF keys and keeps recording until hangup.
- k : Keep - keeps recorded file upon hangup.
- y : Terminate - terminates the recording if *any* DTMF digit is received.is sent
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Note: the k option is used in our example and should likely be used in your case so that a person who is calling to change the announcement can simple hang up OR press "#" key to terminate the recording of the new announcement. |
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