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  • Webhooks provide real-time communication by sending HTTP POST requests to a specified URL when certain events occur. This allows for immediate processing and response, making it ideal for time-sensitive interactions
  • AWS SQS offers a reliable and scalable solution for message queuing, ensuring that even high volumes of chat events are handled efficiently. It decouples the processing of events, allowing your chatbot to manage requests asynchronously and at scale
  • Dialogflow CX enhances the natural language understanding (NLU) of your chatbot, enabling complex and multi-turn conversations with users. This integration is well-suited for advanced dialog management and contextual responses
  • OpenAI Assistant brings sophisticated natural language processing (NLP) capabilities. This integration is ideal for creating more human-like and contextually aware interactions
Note

Notes:

  • Chatbots with Webhook and AWS SQS only work in group conversations with more than 2 members

  • Chatbots with Dialogflow CX and OpenAI Assistant only work in 1-on-1 conversations

Bot creation

Note

It is possible to set up to 50 chatbots per organization.

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  1. Target:

    • Enter the URL of your SQS queue. This is where the chat events are sent, for example, https://sqs.amazonaws.com/11111/wildix-events-queue

  2. Key:

    • Enter your AWS Access Key ID here. This key is used to sign the request that x-bees sends to AWS SQS

  3. Secret:

    • Enter your AWS Secret Access Key. This secret is paired with your AWS Key to securely sign the requests


  4. After creating the bot, click on Manage API keys to create API key:

    • Click Create new API Key
    • Enter a name for identification
    • Click Create and copy the secret using the Click to reveal button

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Dialogflow CX

To configure Dialogflow CX as the integration type, you'll need to provide specific information to establish the connection between x-bees and your Dialogflow CX agent. The fields you need to fill in are as follows:

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  1. API Key:

    • The OpenAI API Key is a unique identifier that allows x-bees to authenticate with OpenAI's services. It grants access to the OpenAI API, enabling you to send requests and receive responses from the Assistant

      Note

      Requirements for API Key:

      • Resource: Threads
      • Restriction: write
      This means that to successfully use

      the

      OpenAI

      Assistant

      , your API key must have access to the "Threads" resource with write permissions. 

  2. Assistant ID:

    • The OpeAI Assistant ID s a unique identifier of a specific OpenAI Assistant you created. It is used to direct the chatbot's requests to the correct OpenAI Assistant

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