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The following Admin Guide explains how to collect syslog trace from Wildix devices without installation of Syslog Server. Created: June 2017 Permalink: https://wildix.atlassian.net/wiki/x/WyHOAQ |
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Collecting syslog from your Wildix devices can be useful in order to debug various issues. The best solution is to install Syslog Server reachable from outside your network. But in case Syslog Server can't be installed, there is still a possibility to capture data from your Wildix devices.
Step 1. Enable Syslog server on your devices via provisioning
- Go to WMS -> Devices
- Select a device/ devices from the list and click Edit
- Enable "Syslog Server" option and enter the PBX IP address or domain name into the field
- Click Save
- After changes are saved, click Configure/Sync device
Step 2. Capture syslog trace from PBX
Method 1 (a single trace)
To capture a single trace:
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Important: The max size of 1 file is 50MB. In case its size reaches more than 50MB, a new file will be gererated automatically. |
Method 2 (a long-time trace)
To capture a long-time trace:
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- Once you finished to collect syslog trace, use CTRL+C to terminate the SSH sesion
Activate a long-time trace in background
- Run the following command via SSH:
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& means that pcap trace will be activated in background (it will be still active even if you terminate the SSH session).
Stop a long-time trace in background
- Run the following command via SSH to check the process ID that is needed for terminating a trace:
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kill -9 <PID> |
Step 3. Generate the syslog file
Run the following command via SSH:
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<FILE_NAME> is the name used to generate a long-time trace (See Method 2).
Step 4. Download the syslog
- To download the file, run the command via SSH:
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/home/admin/syslog_device_YYYY-MM-DD.log |
Step 5. Disable Syslog server on your devices
- Select a device/ devices in WMS -> Devices and click Edit
- Disable "Syslog Server" option and delete the PBX IP address or domain name
- Click Save
- To complete the action, click Configure/Sync device
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