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x-bees integration with WhatsApp allows to receive and reply to messages from clients that are contacting agents via WhatsApp.
Requirements
- WhatsApp Business account
- CLASSOUND DID indicated in Call group settings -> SMS/ Messengers field in WMS
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Important: - Agents can reply within 24 hours after receiving an external user's message. After 24 hours, the conversation switches to read-only mode. In case an external user writes another message to the same conversation, an agent again has 24 hours to reply.:
 Image Added - The Call and Conference buttons in the conversation do not initiate a call / videocall to WhatsApp. Only messaging is supported within WhatsApp integration with x-bees.
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