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changes.mady.by.user Tatiana Bieliakova

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Note

Current limitation: The possibility to send pictures/ files to WhatsApp from x-bees conversation will be added in future releases.


Warning

Important: Agents  

  • Agents can reply within 24 hours after receiving an external user's message. After 24 hours, the conversation switches to read-only mode. In case an external user writes another message to the same conversation, an agent again has 24 hours to reply.
  • The Call and Conference buttons in the conversation do not initiate a call / videocall to WhatsApp. Only messaging is supported within WhatsApp integration with x-bees.

Add contact to Phonebook / CRM

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