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x-bees integration with WhatsApp allows to receive and reply to messages from clients that are contacting agents via WhatsApp.
Requirements
- WhatsApp Business account
- CLASSOUND DID indicated in Call group settings -> SMS/ Messengers field in WMS
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When there is an incoming message from external user via WhatsApp, a separate conversation is automatically created in x-bees, with the WhatsApp tag and with external user's phone number is used as a conversation title (or with the contact name if the relevant entry is found in Phonebook / CRM contacts):
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Manage conversation members
All users belonging to the relevant Service (Call group) are automatically added to the conversation:
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The conversation can be assigned to a particular agent or be left unassigned:
Also, you can add or delete conversation members via the Members section on the Info frame.
Messaging
You can reply to the external user directly via the x-bees conversation and the user receives your reply to WhatsApp:
When external user reads agent's message in WhatsApp, the relevant read icon is displayed in x-bees:
WhatsApp integration with x-bees allows to receive different types of messages (e.g. audio, pictures, files) from WhatsApp to x-bees:
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