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This guide covers the functionality of Diagnostics Hub and how it can simplify the process of log/data collection. Created: April 2024 Permalink: https://wildix.atlassian.net/wiki/x/HoC7Hg |
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To access the functionality, go to WMS -> press Autotrace Diagnostics Hub on the left side menu:
Autotrace Diagnostics Hub opens in a separate browser tab
Autotrace Diagnostics Hub includes the following sections:
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Dashboard provides an overview of the PBX: public IP, disk space usage, CPU & RAM usage, number of active calls, number of registered users.
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Dashboard is live and gets refreshed every 10 seconds. |
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Autotrace menu allows you to set up specific logging on your system and enable additional tools.
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The following options are available:
PCAP trace: click Enable and specify the type of pcap trace capture that will be installed on the system:
SIP only → capture of SIP signaling on port 5060 and syslog data on port 514.
SIP + RTP → capture of SIP signaling + RTP ( audio ) and syslog data.
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Email notification is sent out only to the Admin email. |
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Autotrace Files
On the Autotrace Files tab you can find all autotrace files related to the Autotrace 3.0, with possibility to download or delete them:
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Enter user extension, provide necessary details of the issue and click Submit Report:
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The report is sent to Partner’s email, who can then escalate the issue to Customer Care if required.
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