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This guide explains how to enable Wildix Integration with Zoho Bigin. Created: March 2024 Permalink: https://wildix.atlassian.net/wiki/x/AQBXH |
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Introduction
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Important:
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Upgrade instructions to Wildix - Zoho Bigin
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integration
- Disable existing Wildix - Zoho integration on the Wildix side (WMS Settings -> PBX -> Integrations)
- Log out from your Zoho account in the Import dialog (WMS Users -> Import -> Backend Zoho -> logout)
- In your Zoho account under Setup -> Channels -> Phone click View Marketplace -> administrator should install Wildix app
- In WMS log in and import users again in the Import dialog (WMS Users -> Import ->Backend Zoho -> Provider Bigin)
- Re-enable Wildix - Zoho integration on the Wildix side (WMS Settings -> PBX -> Integrations)
How to disable integration
- Go to WMS Settings -> PBX -> Integrations
- Proceed to Zoho Integration tab and click Disable
- Go to Users tab -> Import -> Backend Zoho -> click logout
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