...
x-hoppers is an innovative Retail Headset System design designed to connect retail assistants and increase customer conversions. The solution is built on DECT technology, linked to a full communications system in the Cloud. Fully wireless, x-hoppers lets retail assistants easily communicate with each other as well as receive external calls. Also, x-hoppers offers an integrated QR code system, which can provide retail assistants with instant buyer alerts.
...
| Panel | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
Follow the link https://wildix.atlassian.net/wiki/x/RCDOAQ to check the detailed x-hoppers Documentation including Datasheet, Brochure, Use Cases and User Guides. Also, you can watch dedicated video tutorials: |
...
Item | Quantity |
Products | |
W-AIR Headset (2 earhooks, 2 neckbands, 2 headbands) | 6 |
W-AIR Headset MultiCharger | 1 |
W-AIR Small Business Base Station | 1 |
Licenses | |
x-hoppers-backofficeBackOffice | 2 |
x-hoppers-SalesFloorHopper-AI | 6 |
x-hoppers-SuperHopper-AI | 1 |
...
a PBX, functioning as the central communication system to configure all aspects of your demonstrations
CLASSOUND DID, enabling remote joining of broadcasts using any device
...
Modify the users Dialplan by adding *Wairhotline*as a called number and dd add the following Dialplan applications:
Set -> Language -> choose language
Speech to text -> insert Please unmute and say question for Chat GPT, or wait to join the broadcast or any customized text
Jump to if -> "${RECOGNITION_RESULT}"="question" -> select ChatGPT procedure
Play sound -> click Browse (three dots) and choose the sound to be played on joining the broadcast or create it dynamically using TTS, for example Welcome to x-hoppers, joining the broadcast
Conference -> enter the conference room ID number. This can be any number, e.g. 1, 2, 3, etc
...
Navigate to General Settings tab, under Set dialplan variables, set the following variables and click Save button:
HelpPoint1=Help point 1 is triggered. Customer is looking for help in fresh fruits area
HelpPoint2=QR 2 is scanned. Customer is looking for more info about Workforce phone
...
Dial CLASSOUND DID from an external device
Choose one of the options from the interactive menu:
Option 1: Ring all retail assistants in Call group. By pressing 1, you initiate a broadcast to all users in a specific Call group. This option is ideal for scenarios where a general announcement or message needs to be communicated to all users simultaneously
Option 2: Hunt through Call group with Priority or Round Robin strategy. Pressing By pressing 2, you trigger a call routing mechanism that hunts through each user connected to a specific Call group in a predefined order. This option is suitable for customer care scenarios where callers need to be connected to representatives consecutively until a successful connection is established
Option 3: Call directly to a single user. By selecting 3, you directly contact a specific user, typically a manager or designated contact person. This option allows for one-on-one communication and is useful for private conversations or urgent matters
Option 4: Join broadcast 1. Pressing 4 enables you to join the first broadcast. This option grants the ability to participate in a specific broadcast session and communicate with all users simultaneously.
Option 5: Join Broadcast 2. Pressing 5 enables you to join the second Broadcast, extending the capability to address a different group of users simultaneously
...