Page Comparison

...

x-hoppers is an innovative Retail Headset System design to connect retail assistants and increase customer conversions. The solution is built on DECT technology, linked to a full communications system in the Cloud. Fully wireless, x-hoppers lets retail assistants easily communicate with each other as well as receive calls. Also, x-hoppers offers an integrated QR code system, which can provide retail assistants with instant buyer alerts.

...

Datasheet

How to assemble the Box

Step 1. Unpacking

When unpacking Besides the hardware components within the Box, you also get:

• a PBX, functioning as the central communication system to configure all aspects of your demonstrations

• CLASSOUND DID, enabling remote joining of broadcasts using any device

Upon ordering x-hoppers Green Box, please be aware that it consists of two layers, each with specific contents:

Top Layer:

...

, you will receive all the necessary information, such as PBX domain, credentials and CLASSOUND DID, via email.

Datasheet

How to assemble the Box

Step 1. Unpacking

When unpacking x-hoppers Green Box, please be aware that it consists of two layers, each with specific contents:

Top Layer:

• W-AIR Headsets

• x-hoppers keychain

...

• Navigate to Dialplan menu, Dialplan rules tab

• Download and import the following Dialplan procedures in Dialplan rules tab

  • View file
    name "XHoppersHelpPoints" and "clickcollect" Dialplan procedures.bkp

    - required for playing notifications for x-hoppers users if one of the help points is triggered and demonstrating click and collect scenario

...

• • View file
    name "ChatGPT" Dialplan procedure.bkp

    - required for ChatGPT Integration

  • View file
    name x-hoppers remote join demo.bkp

    - required for dialling into x-hoppers broadcasts remotely

...

• Modify the users Dialplan by adding *Wairhotline*as a called number Add and dd the following Dialplan applications:

  • Set -> Language -> choose language

  • Speech to text -> insert Please unmute and say question for Chat GPT, or wait to join the broadcast or any customized text

  • Jump to if -> "${RECOGNITION_RESULT}"="question" -> ChatGPT procedure

  • Play sound -> click Browse (three dots) and choose the sound to be played on joining the broadcast or create it dynamically using TTS, for example Welcome to x-hoppers, joining the broadcast

  • Conference -> enter the conference room ID number. This can be any number, e.g. 1, 2, 3, etc

...

...

• Modify the classound Dialplan by adding CLASSOUND DID as a called number (you can check it in the email or on WMP under CLASSOUND DIDs tab) and add the following Dialplan applications:

...

Play sound

...

Speech to text

• Navigate to General Settings tab, under Set dialplan variables, set the following variables and click Save button:

  • HelpPoint1=Help point 1 is triggered. Customer is looking for help in fresh fruits area

  • HelpPoint2=QR 2 is scanned. Customer is looking for more info about Workforce phone

...

Tip
With the variable HelpPointX, where X is a help point ID, you can customize the content of audio alerts sent to users and create any additional help points if needed. Please note that Help points 1-10 are preserved so you need to start adding from HelpPoint11.

• Navigate to Call Groups tab and create a new call group specifically for handling assistance requests triggered by QR codes (it is needed for Help point 3 scenario). Make sure to activate Call waiting option when configuring the Call group strategy, so its members can receive more than one call at a time (consult the documentation for detailed guidance on how to create Call groups)

• Proceed to Dialplan rules tab and select kite Dialplan procedure

• Add 223344 as the called number and Call group Dialplan application to the chosen number

• In the Call Group application settings, select the call group

  • Set ->

...

• • Codec -> alaw

  • Record a call -> specify an email

  • Jump to -> select IVR for xhoppers procedure

...

• Modify the IVR for xhoppers Dialplan by specifying extensions, Call groups etc present on your PBX

...

Tip
If you need to customize Dialplan procedures to your specific language, install a dedicated sound package that corresponds to your language in WMS Settings -> PBX -> Language & Region and make changes for the following Dialplan applications: Set -> Language Play sound Speech to text

• Navigate to General Settings tab, under Set dialplan variables, set the following variables and click Save button:

  • HelpPoint1=Help point 1 is triggered. Customer is looking for help in fresh fruits area

  • HelpPoint2=QR 2 is scanned. Customer is looking for more info about Workforce phone

...

Tip
With the variable HelpPointX, where X is a help point ID, you can customize the content of audio alerts sent to users and create any additional help points if needed. Please note that Help points 1-10 are preserved so you need to start adding from HelpPoint11.

• Navigate to Call Groups tab and create a new call group specifically for handling assistance requests triggered by QR codes (it is needed for Help point 3 scenario). Make sure to activate Call waiting option when configuring the Call group strategy, so its members can receive more than one call at a time (consult the documentation for detailed guidance on how to create Call groups)

• Proceed to Dialplan rules tab and select kite Dialplan procedure

• Add 223344 as the called number and Call group Dialplan application to the chosen number

• In the Call Group application settings, select the call group that you created

...

• Log in to x-bees and create x-bees conversation with all the users that are participating in x-hoppers conference and also needed managers. In the next step, you will need to copy its ID

...

It is also possible to manage incoming and outgoing calls while being connected to the broadcast. Once a call ends, the Headset will automatically return to the broadcast.

...

Tip

Wildix desk phones can also join the broadcast, as long as they are connected to the same PBX. We suggest connecting SuperVision (specifically relevant for managers) and joining the broadcast via one of the following options: Dial the feature code for Conference access (98 by default) + the conference room number. Example: 981 for conference room number 1 Alternatively, configure Dialplan so that when users dial a certain number, e.g. 333, the call is automatically put into the broadcast In case you need to join several broadcasts, you can set a dedicated Function key to enter each broadcast. g. 333, the call is automatically put into the broadcast In case you need to join several broadcasts, you can set a dedicated Function key to enter each broadcast.

Joining the broadcasts remotely

One of the remarkable features of x-hoppers system is its ability to allow users to join any broadcast from any location using any device. By dialling into x-hoppers demonstrations line via PSTN, for example, you are presented with a menu of choices to engage with the system and join specific broadcasts, allowing for flexible and accessible participation.

To demonstrate:

• Dial CLASSOUND DID from an external device

• Choose one of the options from the interactive menu:

  • Option 1: Ring all retail assistants in Call group. By pressing 1, you initiate a broadcast to all users in a specific Call group. This option is ideal for scenarios where a general announcement or message needs to be communicated to all users simultaneously

  • Option 2: Hunt through Call group with Priority or Round Robin strategy. Pressing 2 you trigger a call routing mechanism that hunts through each user connected to a specific Call group in a predefined order. This option is suitable for customer care scenarios where callers need to be connected to representatives consecutively until a successful connection is established

  • Option 3: Call directly to a single user. By selecting 3, you directly contact a specific user, typically a manager or designated contact person. This option allows for one-on-one communication and is useful for private conversations or urgent matters

  • Option 4: Join broadcast 1. Pressing 4 enables you to join the first broadcast. This option grants the ability to participate in a specific broadcast session and communicate with all users simultaneously.

  • Option 5: Join Broadcast 2. Pressing 5 enables you to join the second Broadcast, extending the capability to address a different group of users simultaneously

Basic scenarios

Tip
Ensure that all demo users are connected to an audio conference set up in Dialplan (in our example, conf 2), as all audio alerts are delivered to this specific conference.

...