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Notes:
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Timeout is set to 5 seconds
Auto pause on no answer is set to only this queue
Auto pause on no answer timeout is set to 10 seconds
Unavailable on away / dnd is enabled in Collaboration Settings -> Contact center:
In this case if you don’t answer a call within 5 seconds timeout (Timeout set on Call group) you are put on pause in the current queue for the duration period of 10 seconds (Auto pause on no answer timeout set on Call group) and your user status changes to Away with expiration period of 10 seconds (because Unavailable on away / dnd is enabled and Auto pause on no answer timeout is set to 10). If Unavailable on away / dnd is disabled in Collaboration Settings -> Contact center, you are still put on pause in queue but your user status does not change to Away.
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To display the changes in Collaboration, refresh Contact center (Settings -> Contact center) page.
Video tutorial:
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https://youtube.com/embed/E8LXvjZS4V4 |
| Easy html macro |
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<div class="container">
<div class="video">
<iframe width="560" height="315" src="https://youtube.com/embed/E8LXvjZS4V4" frameborder="0" gesture="media" allow="encrypted-media" allowfullscreen></iframe>
</div>
</div> |
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