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IntroductionOn wildix Wildix systems there is a feature that allows users waiting on a call group to request a call back. By default the same call group the user was in is used to place the call back call. There could be the need to have a dedicated queue for callbacks. In particular, this has some benefit from three potential standpoints.
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In the previous picture, the records related to a call sent to call group wildix2 are displayed. As you can see the caller requested a callback, since there is no wildix2-CB queue, the call was placed on the same (original)queue (wildix2).
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