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x-hoppers offers a dedicated Analytics feature that provides detailed statistics about the system’s usage. By monitoring these metrics, managers can gain insights into the time distribution of retail assistants in conferences, including the total time spent, wait time, and talk time, as well as view statistics per each separate store, including the number of active users, average and total talk time. Such information can be valuable for analyzing productivity and optimizing conference management to improve efficiency.
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Open x-bees and navigate to Analytics menu, Liveboards tab
Select “x-hoppers: Agents Stats” Liveboard
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View Agents or Stores Stats
Tip: To generate statistics for multiple stores, it is necessary to have multiple active conferences.
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Note: Detailed description of x-hoppers Analytics can be found in x-hoppers Agents and Stores Stats. |