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This document describes the procedure for the RMA's within the UK. Created: September 2020 Updated: January 2022 Permalink: https://confluence.wildix.com/x/sQKmB |
Table of Contents
Prerequisites
...
- Log into WMP (my.wildix.com), select the tab Orders and Billing
- Select the tab RMA, then click on Add
In the Remarks, please confirm the agent who approved the RMA and any details on how to reproduce the fault. Example below:
Submitting
Once the “Terms and Conditions” have been accepted and the RMA submitted, you will need to reply to the support ticket and confirm the RMA ID. This will allow the support agent to arrange the collection and send you the collection label as soon as possible.
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Wildix Support UK:
0330 056 3634 Option 1.
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