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This Document describes the common RMA regulations for Italy, DACH region, France, the UK and the USA. The separate Document of how to open an RMA request on WMP: link. Created: November 2021 Permalink: https://confluence.wildix.com/x/cwAkBg |
Table of Contents
Introduction
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- If you receive an item(s) that turns out to be nonworking after unboxing (OBF/ DOA), Wildix RMA Service replaces it with a new one
- If there are no new items in inventory, Wildix can offer refurbished ones or propose to wait for new items arrival
- If you return a used item(s) under 1y or 5y warranty, Wildix may replace it by both, a new or a refurbished item
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