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This guide describes how to set up a notification call to a management / frontdesk extension when someone dials emergency number (911 in our example). For setting up notification call in case customer dials support number to report emergency situation, see the document Emergency Call Notification. Created: December 2018 Permalink: https://wildix.atlassian.net/wiki/x/ZwjOAQ |
Emergency Call Notification - Use Case
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Also note that in this example we have added everything to the user dialplan since the originating call is expected to come from an interanl user dialing 911. However, this example could be tweaked to use for some other purpose that perhaps has a triggering event of a call arriving on a trunk. If you reuse this example in such a way you would want to be sure to add the originate application steps into the dialplan associated with the trunk that the call will be arriving on.
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