| Info |
|---|
This Guides Guide provides instructions for setting up, configuring and demonstrating the capabilities of x-hoppers Green Box. |
...
| Panel | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
Follow the link https://wildix.atlassian.net/wiki/x/RCDOAQ to check the detailed x-hoppers Documentation including Datasheet, Brochure, Use Cases and User Guides. |
What is inside the Box
...
x-hoppers Box content
...
Item
...
Quantity
...
Products
...
Also you can watch dedicated video tutorials: |
What is inside the Box
...
x-hoppers Box content
Item | Quantity |
Products | |
W-AIR Headset (2 earhooks, 2 neckbands, 2 headbands) | 6 |
W-AIR Headset MultiCharger | 1 |
W-AIR Small Business Base Station | 1 |
Licenses | |
x-hoppers-backoffice | 2 |
x-hoppers-SalesFloorHopper-AI | 6 |
x-hoppers-SuperHopper-AI | 1 |
...
Navigate to PBX menu, Integrations -> Applications -> Simple Token tab
Create a token for the user 100 and copy its key
Scan any QR code located inside the box
After scanning, you will be redirected to a web page where you need to provide the necessary data to map the box to your PBX (you can find the required data in the email we sent you):
Your company name
PBX domain name
Simple Token key
...
Once the mapping process is completed, you can proceed to the further setup
...
Call button: press and hold the button to get unmuted. You stay unmuted only while pressing the button. When the button is released, the Headset goes back to mute
Mute button: press the button to unmute and be able to speak in the broadcast. All people in the broadcast can hear you. You stay unmuted till the Mute button is pressed again or till the Headset is placed to the Charger
...
To answer incoming calls:
Double-press the Call button to answer the call
Double-press the AUX Function button to finish the call
...
Trigger QR code 3 or follow the link designed for tablets https://x-hoppers-tablet.wildix.com/?box_id=X&key=X&action_id=3 (insert your own box_id and key instead of X)
Upon triggering the help point, the system redirects customers to Kite web page
After entering customer’s name, a call is placed automatically to a pre-configured call group
Retail assistants within the call group receive the call and are alerted to the customer's request for assistance
Double-press the Call button to answer the call, double-press the AUX Function button to finish the call
...
Ask a question, for example:
Could you compare and contrast the following two products: an Asus Vivobook 15 and a Samsung Galaxy Book 3?
Which induction hobs can be plugged in and which must be wired in directly?
Is the discontinued EXPEDIT series compatible with KALLAX?
Are Kraft Jet-Puffed brand marshmallows kosher? Are they halal?
Are there any allergens present in Naked Fruit and Nut bars?
x-hoppers, powered by ChatGPT, processes the question and generates an appropriate response based on its knowledge base
The response is then played back to you audibly through the broadcast channel
Veesion Integration
| Note |
|---|
Note that an example of how to demonstrate Veesion Integration with a Postman request will be available later. |
...
Posting in x-bees channels using APIs
In addition to calls and QR codes management, x-hoppers also provides a powerful API functionality that allows interacting with x-bees channels programmatically and performing various actions like getting the list of conversations, create or update a conversation and other actions, you can check all available API endpoints in Wildix API Documentation. Additionally, you can also demonstrate Veesion integration possibilities by posting alerts and videos.
To demonstrate:
Download the following JSON file containing a collection of practical API examples:
View file name X-BEES API_Postman_collection.json Make sure you have Postman installed on your computer. If you don't have it, download and install it from Postman API Platform
Import the downloaded file to Postman
To start, you need to get an access token: navigate to Get OPENID Token request, Pre-request Script tab
Change the following parameters. You can use any created user:
Code Block <<USER EXTENSION>> <<USER PASSWORD>> <<PBX DOMAIN>>Click Send button to complete the request
| Note |
|---|
Important: The access token is valid for 1 hour. After that it expires and needs to be refreshed. |
...
All other requests within the collection represent a specific API action you can perform. Among the list, select a request you want to perform. You can click on the request to expand its details and modify any necessary parameters. For example, to create x-bees conversation, perform POST https://api.x-bees.com/v1/conversations/. If needed, change parameters in Body section
...
Here are some tips for obtaining conversation, message and member IDs:
{conversationId}: Firstly, you can copy it from x-bees. Secondly, when you create a conversation via the API, the conversation ID is typically available in the response.
{memberId}: You can use the following command in the browser console on the opened x-bees tab:
wx.store.getState().contacts.users.byExt. This command will fetch members' IDs
{messageId}: When you send a message via the API, its ID is typically available in the response. Alternatively, you can request a list of messages for a specific conversation and find the message ID in the response.
Analytics
x-hoppers offers a dedicated Analytics feature that provides detailed statistics about the system’s usage. By monitoring these metrics, managers can gain insights into the time distribution of retail assistants in conferences, including the total time spent, wait time, and talk time. Such information can be valuable for analyzing productivity and optimizing conference management to improve efficiency.
To access x-hoppers Analytics, follow these steps:
Open x-bees and navigate to Analytics menu, Liveboards tab
Select “x-hoppers: Agents Stats” Liveboard
...
| Panel | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
Note: Detailed description of the integration x-hoppers Analytics can be found in x-hoppers integration with VeesionAgents Stats. |