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Info

Wildix CDR-View is an extension of Wildix Collaboration, it serves to monitor in real time the call activity of the employees and  provides online and offline reports related to the number of calls, costs, call duration, usage of trunks, etc, and allows you to analyze the activity of call agents and response groups.

Updated: April 2016August 2020

Permalink: https://confluence.wildix.com/x/gwJKAw

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  • Internet connection is required to start CDR-View and to sync the last events; once the sync is performed (you can select the period for the sync), you can work offline

WMS configuration:

  • Backend must be configured in Settings -> PBX -> Call and Chat history
  • For call cost information, pricelists must be uploaded in Trunks -> Pricelists and associated to trunks used for outgoing calls nocalls
Note

Note: you can limit access to CDR-View via ACL groups, more information ACL rules and Call classes management Guide.

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  • Collaboration top menu -> Other -> CDR-View
  • Collaboration History -> CDR-View button

Create reports


1 – Predefined filters: a selection of ready filters allowing you to create a report

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7 – Export your report: datagrid can be exported into .xls / .csv; charts are exported exported in .png format (the max number of records is up to 500 000)

Predefined filters

  • Call list (Today / This week / This month): a quick overview of call activity
  • By time (Today / This week / This month / This year)
  • By group (Today / This week / This month)
  • By trunk (Today / This week / This month)
  • External calls (Failed outgoing / Missed / Sent faxes / Received faxes / Voicemail)
  • Outgoing calls by (Country / Call class)
  • Incoming calls by (Country / Call class)
  • Cost by (User / Group / Trunk / Call Class / Destination)
  • Trunk usage by group (Today / This week / This month)

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  • Direction (Internal to External / External to Internal / Internal to Internal): it is possible to search by number / group / contact / pattern
  • Services (Call / Fax / Voicemail)
  • Cost (specify the cost range)
  • Tag (select tags); note: tags can be added in WMS Settings Settings -> PBX -> CDR Call and chat history)
  • Talk time (specify the talk time period)
  • Period (specify the time range)
  • Trunks (select the trunks)
  • PBXs (select PBX in WMS Network); note: filter is available if you have more than 1 PBX

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  • Pie Chart: displays the percentage (“Grouping” parameter vs selected “Metrics”)

Note

Notes:

  • only one “Metrics” parameter is supported (Count of events / Cost of events / Talk time of events)
  • charts do not support Grouping by “Between Users” / “Between Groups”
  • to display the numeric values, click “Chart Labels” button


Settings / Sync 

  • Update: sync the last events
  • Settings: select the sync Period (once applied, sync is performed) / set up the SLA / set up the number of ring time in seconds to consider call as missed call/ select how many decimal places have to be displayed in Cost 



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