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This document describes the procedure for the RMA's within the UK. Created: September 2020 Updated: January 2021 Permalink: https://confluence.wildix.com/x/sQKmB |
Table of Contents
Prerequisites
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- Log into WMP (my.wildix.com), select the tab Orders and Billing
- Select the tab RMA, then click on Add
In the Remarks, please confirm the agent who approved the RMA and any details on how to reproduce the fault. Example below:
SubmittingSubmitting
Once the “Terms and Conditions” have been accepted and the RMA submitted, you will need to reply to the support ticket and confirm the RMA ID. This will allow the support agent to arrange the collection and send you the collection label as soon as possibleonce approved.
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Important: Please note, the collection label also includes 4 commercial invoices for customs. This is in line with the new international shipping rules between the UK and the EU. All details on how to apply the commercial invoice will be included in the sent attachment. |
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Note: When replying it's also important to confirm the collection address as this will be collected from the Partner address if not specified. Please note, if the collection is missed and the client is not notified, it will be the partner's responsibility to arrange the second collection. Delivery Address: |
Courier Collection (DPD)
All collections are arranged through DPD using their Door 2 Door - DPD Classic service and sent to Italy for Analyses. This means the RMA will be collected between 09:00 - 17:00 next working day from the date submitted.
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