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Info

This User Guide explains how to use SuperVision and Wildix Phone App.

HW Version: 73.145.2.106

Android app Version: 5.1.1

WMS Version: 3.88/ 4.0X

Created: April 2019

Updated: March 2020

Permalink: https://confluence.wildix.com/x/voBpAg

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Warning

Current limitations:

  • USB Audio and call control currently supported only on Wildix headsets (WHS)
  • It is not possible to create a new conference room from the App, it is only possible to enter a conference if you were invited
  • Impossible to login to PBX via Google sign-on from the first attempt (it’s necessary to make a second try)

SuperVision Changelog: https://www.wildix.com/new-releases-and-updates/supervision-changelog/

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 Web application Integration (this menu becomes visible only if you have configured it in App Settings -> Advanced -> Integration URL). More details in Web application Integration

8 – Settings 

Note

Note: You can swipe between the Phone app menu tabs by swiping with the finger on the phone screen to the right / to the left.

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3 – Mute / Unmute

4 – Video

5 – Transfer

6 – Conference (in case there are more than one active calls)

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Note

Note: You can also use keypad buttons to mute/ unmute, hold/ resume, hang up and transfer. Refer to Phone overview.

Blind / Attended call transfer

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Note

Note: Max 120 elements can be added for monitoring (features and colleagues). Swipe on the screen to the left/to the right to move between the pages of Feature keys.

You can customize the size of the BLF keys in this menu in Phone App -> Settings > Advanced Settings “X keys per page”. (More info: Advanced Settings)


Configure BLF keys

BLF keys must be configured in Collaboration -> Settings -> Feature keys / or in WMS (more info: Collaboration User Guide)

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Personal and Account settings

  • Account: Login to Wildix Phone application
  • Personal:
    • E-mail
    • Mobile
  • Ringtone: Ringtone playback and selection. A ringtone chosen in this menu is applied to all call classes. In case you want to choose separate ringtones for each call class, you can do it in Call classes settings (consult Call features for each call class, External / Blacklist / Whitelist section)

    Note

    Note: You can also upload audio files to this menu and use them as ringtones. Check Upload the ringtone for details.

    Supported audio formats: mp3 and wav.


  • Ringtone volume: Adjust the volume level

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  • Add and manage accounts. Enable the Google account to be able to download the applications from Google Play Market and to use Google Calendar. Tap + to add a new account. Detailed information: Set up a Google account

Language & input

  • Language: select the language from the list
  • Spell checker: tick off to enable, tap the icon on the right, then tap the earth icon to select a different language for spell checker
  • Personal dictionary: allows you to create a user dictionary
  • Keyboard & Input methods: tap the Settings icon to the right from the keyboard choice to select a different language for the input
  • Speech: allows you to enable and to set up text-to-speech options
  • Mouse/Trackpad: allows you to adjust the pointer speed

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To be able to access your Wildix PBX corporate phonebooks from SuperVision, you need to set up CardDAV sync: CardDAV Sync of Contacts.

Appendix 6. Set up Google account 
Anchor
google
google

 You can sync your phone with your Google account. It allows you to use Google Calendar and to download applications from Google Play Market.

  • Tap Settings
  • Go down to Accounts section and tap + Add account
  • Tap Google 


  • Tap Existing to use your existing Google account, or tap New to create a new one


  • Existing: Follow the instructions displayed on the screen to sign in with your existing Google Account
  • New: Follow the instructions displayed on the screen to create a Google account


Note

Note: During the sign in process you are requested to choose which data you would like to sync.


Appendix  7. Use People menu

Customize personal phonebooks

  • Press the Context menu button
  • Select Contacts to display


Note

Note: By tapping “Settings” you can choose to sort list and to view contact names by First name / Second name.


  • Tick off the phonebooks that you wish to display in this menu:


If you wish to select several phonebooks to display: tick off Customize and select the phonebooks to display:


Call a personal phonebook contact

  • Tap the contact to display the contact data:


  • Tap the phone number that you wish to dial

The call starts right away from Wildix Phone application.


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