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Wildix Collaboration Mobile application provides access to Wildix Unified Communications from your iPhone, iPod touch and iPad. iOS Version: 7.7.35440 To check the current version, go to iOS changelog:https://www.wildix.com/new-releases-and-updates/collaboration-ios-app-changelog/ Updated: October 2019January 2020 Permalink: https://confluence.wildix.com/x/ToDt |
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Sync of enterprise phonebooks
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Sync of enterprise phonebooks is not necessary: live search in PBX phonebooks is supported directly from Dialpad. |
- Go to iPhone Settings -> Passwords & Accounts
- Select Add Account
Select Other
- Select Add CardDAV Account
Enter the Server name (PBX domain name or IP), User name, Password and Description
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Note: in case there is no need to monitor active calls or use Call continuity, you can switch back to Dialpad/ Function keys tabs. |
Chat
All the colleagues added to your roster appear in Chat menu.
- Tap Chat
- Use the search field to find a user
- Tap a user and enter your message
- Tap Paper plane icon to send the message
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Note: To delete a chat session with a user, swipe it left. |
Start a chat session from live search results
Start entering user’s name or number / extension in the Search field to find a user
Tap on a user you wish to chat. Select Chat from the list
Start a chat session from History
You can also start a chat session with a user from History tab.
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Note: If you delete a chat session with a user, you can restore it from History via Chat option. |
Send a File / an Image / a Post-It/ Call me back
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- Open a chat session with a user who sent an invitation
- Tap on the invitation
- Select Join to enter the conference room via Safari browser (opens automatically) or Call to access the conference in audio-only mode. Follow Ubiconf Videoconference User Guide for details
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Current limitations:
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Multiuser group chat
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Available starting from iOS app beta version 7.8.35566 and WMS Beta version 4.03.44655.46. |
Multiuser cloud-stored group chats with possibility to add up to 500 participants and send pictures/ files.
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Limitations:
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Create a group chat
- Tap +
Edit the group title (optional)
Add participants
Tap Done to finish
Add / remove participants
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Note: you cannot remove yourself and a group chat manager. |
Open the group chat management section by tapping on its title.
To add a participant: start typing a participant's name/ extension number in the search field, tick to add
To remove a participant: untick a participant or tap on a participant with indicated x icon
- Tap Done to save changes
Leave/ close the group chat:
Only the group chat manager can close the chat. Other participants can leave it and can join back only after the manager adds them again.
Swipe the group chat left and tap Delete
History
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Note: Call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except for W-AIR handsets). |
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- Account: login window
- Personal: contact details
E-mail
mobile number
- Features by call class (Internal, External, Blacklist, Whitelist)
Activate class: available for External / Blacklist / Whitelist (activates the class)
Call reject: if enabled, you do not receive incoming calls
Busy call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone
Unavailable call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding in case of no answer
Force call forward: check the box and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls
Call waiting: enable to be able to receive more than one call at a time
Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal
- Advanced:
Debug: if enabled, you can collect logs in case of crashes/ issues with the application. Detailed information can be found in Collecting logs from iOS apps chapter of Debugging of Mobile Apps Guide
Send (appears only after enabling Debug option): allows sending an email report with the collected logs to Wildix support
Use PBX LAN Address (enabled by default): the application connects to one of IP candidates: IP/domain and port 443 if a user did not specify a port on login page or IP/domain:port if user specifies a port on login page
Disable SIP mode: the feature is disabled by default. If enabled, call via Direct call is set as default mode for call generation. In this mode application de-registers from the PBX; missed call counter, new voicemail counter and status of Trunk, Timetable, Switch, 3 state switch, Call group Feature Keys stop working; chat and call control/ call generation via remote device continue to work
Warning Limitation: If the option remains active for more than 30 days, PUSH subscription is removed for this extension. As a result, user is be able to receive chats. To reactive PUSH subscription, switch off and then switch on again Disable SIP mode.
Firewall bypass (beta): the feature is disabled by default. The app uses TURN server located on turn.wildix.com (used TCP port 443). If enabled in On mode, the app switches audio stream to PBX via external TURN server right away after call was started. If enabled in Auto mode, the app switches audio stream in case it is missing for 5 seconds after call was started
Warning Limitations:
firewall bypass works only on Сloud PBXs and on PBXs with 1-to-1 NAT
application supports only 1 call in case feature is enabled
switching to external TURN server during conversation in case audio stream was lost (in Auto mode)
- Ring on Apple Watch: if enabled, you receive incoming call notification on Apple Watch (Apple watch extension)
Chat image quality: select one of the image resolutions (High/ Standard/ Low) to compress or improve quality of pictures/ photos before sending
Save chat images to gallery (enabled by default): allows saving images from chat sessions on the phone by tapping on it
Convert heic to jpeg (enabled by default): allows converting of .heic images into jpeg
- Give Feedback: provide customer feedback
- About: Info about App version and developer
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Apple Watch extension is available starting from iOS app version 7.2.35312. |
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[iOS 13 and Apple Watch] |
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Notes:
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Apple Watch extension allows you:
To see/ set status from watch (see full status, e.g. "away XXX until yy.zz.mmmm"/ set only away, dnd, online, offline)
To view all active calls:
To control all active calls: answer/ hang up/ put on hold:
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