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  1. Go to Setup -> Object Manager - > Contact -> Record Types and click New:


  2. Select Master from the Existing Record Type dropdown list and fill out the below fields:
    • Record Type Label: enter name that is unique within the object. 
      Note: Don’t name your record type "Master".
    • Record Type Name
    • Description (optional)
  3. Make sure Active checkbox is ticked off to activate the record type.



  4. Select Make Available checkbox in the header row of the table with profile names to make the record type available to users with that profile. 
    To make the new record type the default for a profile, select Make Default in front of the selected profiles. Or, to make it default for all profiles, select the checkbox in the header row.
  5. Click Next at the bottom of the page. 
  6. Choose a page layout that users with this profile see for records with this record type: 
    1. Apply one layout to all profiles: select page layout to be displayed for all profiles
    2. Apply a different layout for each profile: in case of choosing this option, choose a page layout for each profile separately.



  7. Click Save to edit the values of the standard and custom picklists available for the record type, or click Save & New to create another record type.

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