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Phone number masking allows displaying a different number instead of a real caller/ called ID to a user in call dialog and CDR. The masking is implemented via the variable "force_lookup_number" added to Dialplan application "Set". Supported starting from WMS 3.86 Created: November 2018 Permalink: https://confluence.wildix.com/x/CoLIAQ |
Table of Contents
Phone number masking ensures user privacy and is very useful in cases when revealing personal numbers of agents or customers is not preferable. The masking is implemented via a special variable "force_lookup_number" which allows displaying a specified number instead of real called / caller ID in call dialog and CDR. It is set up via Dialplan application "Set". Masking can be performed for both outgoing and incoming calls.
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- Basic information about Dialplan: Wildix Dialplan: how it works
- Detailed description of all Dialplan applications: Dialplan applications Admin Guide
Phone number masking for outgoing external calls
When a user dials a phone number, a different number (specified in Dialplan) is called instead of the number known to the user.
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- Set -> FORCE_LOOKUP_NUMBER -> XXXXX
where "XXXXX" is the number to be displayed to a user - Dial the trunk/ Trunk group → Set (Number - indicate the real phone number to be called) -> dials the real phone number via the specified trunk/ group of trunks
Phone number masking for incoming external calls
When a user receives an incoming external call, a different number is displayed instead of a real caller's number.
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