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Info

Phone number masking allows displaying a different number instead of a real caller/ called ID to a user in call dialog and CDR. The masking is implemented by via the variable "force_lookup_number" via added to Dialplan application "Set".

Supported starting from WMS 3.86

Created: November 2018

Permalink: https://confluence.wildix.com/x/CoLIAQ

Table of Contents


Phone number masking ensures user privacy and is very useful in cases when revealing personal numbers of agents or customers is not preferable. The masking is implemented via a special variable "force_lookup_number" which allows displaying a specified number instead of real called / caller ID in call dialog and CDR. It is set up via Dialplan application "Set". Masking can be performed for specified both outgoing and incoming calls.

Useful sources:

Phone number masking for outgoing external calls

When a user dials a phone number from Collaborationfrom Collaboration or any other Wildix device, a different number (specified in Dialplan) is called instead of the number known to a the user.

Add To mask a phone number of outgoing call, add the following Dialplan applications to a procedure used for making outgoing calls ("users" by default):

  • Set -> FORCE_LOOKUP_NUMBER -> XXXXX 
    where "XXXXX" is the number to be displayed to a user 
  • Dial the trunk/ Trunk group -> routes the external call through the specified trunk/ group of trunkstrunks 

Phone number masking for incoming external calls

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When a user receives an incoming external call, a different number is dispalyed displayed instead of a real Add real caller's number.

To mask a phone number of an incoming call, add the following Dialplan applications to a procedure used for receiving incoming calls ("main" by default):

  • Set -> FORCE_LOOKUP_NUMBER -> XXXXX
    where "XXXXX" is the number to be displayed to a user
  • Lookup caller name in phonebook -> searches for the caller name in a specified phonebook


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