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Sync of enterprise phonebooks

1. Go to iPhone Settings -> Accounts & Passwords
2. Select Add Account
3. Select Other
4. Select Add CardDAV Account
5. Enter the Server name (PBX domain name or IP), User name, Password and Description

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• Tap the blue Tick button to answer
• Tap the red Crossmark button to decline
  
  

Call

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During a call you can navigate your device, open the App and tap Dialpad to come back to the active call.

1 - Video

2 - Hold

3 - Transfer

4 - New call

5 - Mute

6 - Speakerphone

7 - Conference (in case there is more than one active call)

8 - DTMF

9 - Hang up

Transfer

Blind transfer:

(transfer without notification)

1. Tap Transfer button during a call
2. Tap Contact to select a number from the phonebook or Number to manually enter the number
3. Select a contact and tap the number / enter the number and tap the green Handset button

Attended transfer:

(transfer with notification)

1. Tap New call button during a call
2. Make a new call (select a contact from Contacts or dial the number manually)
3. Wait till the other party answers (the previous call is now on hold)
4. Tap Transfer button and select the call on hold to complete the transfer

Video tutorial:

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continuity

Call continuity feature allows seeing your active calls on other devices registered to your account and switching to iOS in case you answer a call on another device.

To switch an active call to iOS Collaboration app:

• Open the app -> there is an active call indication showing the call is answered on another device
• Tap blue Handset button
• The app starts ringing allowing you to pick up the call 

Call management

During a call you can navigate your device, open the App and tap Dialpad to come back to the active call.

1 - Video

2 - Hold

3 - Transfer

4 - New call

5 - Mute

6 - Speakerphone

7 - Conference (in case there is more than one active call)

8 - DTMF

9 - Hang up

Transfer

Blind transfer:

(transfer without notification)

1. Tap Transfer button during a call
2. Tap Contact to select a number from the phonebook or Number to manually enter the number
3. Select a contact and tap the number / enter the number and tap the green Handset button

Attended transfer:

(transfer with notification)

1. Tap New call button during a call
2. Make a new call (select a contact from Contacts or dial the number manually)
3. Wait till the other party answers (the previous call is now on hold)
4. Tap Transfer button and select the call on hold to complete the transfer

Video tutorial:

<div class="container"> <div class="video"><iframe width="560" height="315" src="https://www.youtube.com/embed/HfxIDPLKu2U?rel=0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div>

Transfer via Feature keys

Transfer option via Feature keys "Colleague", "Park Orbit" and "Speed dial" is available:

1. Go to Feature keys tab during a call
2. Select the feature key to transfer a call
3. Tap Transfer for blind transfer, otherwise tap Call to start a call first (attended transfer)

Chat

All the colleagues added to your roster appear in Chat menu.

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You can also start a chat session with a user from History tab.

1. Go to History
2. Select a user you would like to chat with and tap the double Arrowhead icon to view user contact details
3. Tap Send message

Send a File / an Image / a Post-It

Send a file / an image:

1. Start a chat with a user
2. Tap +
3. Select the source:

   • Photo & Video Library

   • Downloads

Send a Post-It

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Send a voice recording

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Participate in Ubiconf videoconference

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History

Tap History to access the log of calls. Incoming, outgoing and missed calls (highlighted in red) are displayed in All tab. To view only missed calls, tap Missed tab.

Tap the double Arrowhead icon to view user contact details and a call log.

Voicemails 

Tap Voicemail tab to access your Voicemails

• To playback a voicemail message, tap Play button
• Other options: tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it

Multi-edit of Voicemails:

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Transfer via Feature keys

Transfer option via Feature keys "Colleague", "Park Orbit" and "Speed dial" is available:

1. Go to Feature keys tab during a call
2. Select the feature key to transfer a call
3. Tap Transfer for blind transfer, otherwise tap Call to start a call first (attended transfer)

Chat

All the colleagues added to your roster appear in Chat menu.

1. Tap Chat
2. Use the search field to find a user
3. Tap a user and enter your message
4. Tap Paperclip icon to send the message
   
   

Start a chat session from History

You can also start a chat session with a user from History tab.

1. Go to History
2. Select a user you would like to chat with and tap the double Arrowhead icon to view user contact details
3. Tap Send message

Send a File / an Image / a Post-It

Send a file / an image:

1. Start a chat with a user
2. Tap +
3. Select the source:

   • Photo & Video Library

   • Downloads

Send a Post-It

1. Start a chat with a user
2. Write your message
3. Tap +
4. Select the option Send as Post-It
   
   

Send a voice recording

1. Start a chat with a user
2. Press and hold Microphone icon to record a message
3. After you finish, release to send
   
   

Participate in Ubiconf videoconference

1. Open a chat session with a user who sent an invitation 
2. Tap on the invitation
3. Select Join to enter the conference room via Safari browser (open automatically) or Call to access the conference in audio-mode only
   
   

History

Tap History to access the log of calls. Incoming, outgoing and missed calls (highlighted in red) are displayed in All tab. To view only missed calls, tap Missed tab.

Tap the double Arrowhead icon to view user contact details and a call log.

Voicemails 

Tap Voicemail tab to access your Voicemails

• To play back a voicemail message, tap Play button
• Other options: tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it

Multi-edit of Voicemails:

1. Select one or multiple Voicemails
2. Click Mark as read or Delete icon 
   
   

Call recordings

Call recordings are now displayed and can be played back from History.

• To download a call recording, tap Audio file icon
• To play back a dowloaded recording, tap Play button
• To stop a playback, tap Stop button

In case there are several recordings of one call, they are displayed as a list.

Settings

• Account: login window
• Personal: contact details

  • E-mail

  • mobile number

• Features by call class (Internal, External, Blacklist, Whitelist)

  • Activate class: available for External / Blacklist / Whitelist (activates the class)

  • Call reject: if enabled, you do not receive incoming calls

  • Busy call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone

  • Unavailable call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding in case of no answer

  • Force call forward: check the box and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls

  • Call waiting: enable to be able to receive more than one call at a time

  • Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal

• Advanced:
  

  • Debug: if enabled, you can collect logs in case of crashes/ issues with the application. Detailed information can be found in Collecting logs from iOS apps chapter of Debugging of Mobile Apps Guide

  • Send (appears only after enabling Debug option): allows sending an email report with the collected logs to WIildix support

  • Use PBX LAN Address (enabled by default): the application connects to one of IP candidates: IP/domain and port 443 if a user did not specify a port on login page or IP/domain:port if user specifies a port on login page

  • Chat image quality: select one of the image resolutions (High/ Standard/ Low) to compress or improve quality of pictures/ photos before sending

  • Save chat images to gallery (enabled by default): allows saving images from chat sessions on the phone by tapping on it

  • Convert heic to jpeg (enabled by default): allows converting of .heic images into jpeg

• About: Info about App version and developer

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