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The customer can say the first and last name of the employee with whom he wants to contact, or say one of the keywords configured in the dialplan. After that, the call will be transferred to the specified employee / dialplan number.
Configuration example
The variable ASR_IVR_PROMPT allows override the welcome message of the original application. In example: "Please say the name and surname of the person you are looking for. Or, sales, support, or administration."
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Available options
| № | Variable | Values | Description |
|---|---|---|---|
| 1 | ASR_IVR_PROMPT | string | allows override the welcome message of the original application |
| 2 | ASR_IVR_PATTERN_X | string (keyword1,keyword2, number) | where X is the ordinal number of the rule: 1,2,3 .. and so on. The variables are used to set keyword lists. Keywords are listed separated by commas. The last value is the number to which the call will be transferred if the recognized text matches one of the keywords (the current context is used by default; to change destination context, use variable ASR_IVR_DIALPLAN) |
| 3 | ASR_IVR_DIALPLAN | string (dialplan name) | allows change destination context for the numbers, specified in ASR_IVR_PATTERN_X |
| 4 | ASR_DIALBYNAME | yes (default) / no | allows disable search by employee first and last name |
| 5 | ASR_IVR_ATTEMPTS | number | allows change the number of failed attempts to recognize before moving to the next priority |
