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This Article describes how to allow customers to dial extension numbers when they reach your company via IVR. This functionality can be implemented by configuring Dialplan procedure using DID and DISA services. Created: October 2018 Permalink: https://confluence.wildix.com/x/qIHIAQ |
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Introduction
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As mentioned above, you can configure a basic IVR in the Dialplan and allow callers to dial an extension from it. You can do it using DISA service. And In this case there is no need to create an IVR tree in WMS → Dialplan → IVR.
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