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This User Guide explains how to use SuperVision and Wildix Phone App. End user brochures are available at this link: Wildix VoIP Phones - End User Brochures Datasheets: VoIP Phones Datasheet HW Version: 48.145.1.123 Android app Version: 5.1.1 WMS Version: 3.88 Created: April 2019 Permalink: https://confluence.wildix.com/x/voBpAg |
| Table of Contents |
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| Warning |
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Current limitations:
SuperVision Changelog: https://www.wildix.com/new-releases-and-updates/supervision-changelog/ |
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7 – Web application Integration (this menu becomes visible only if you have configured it in App Settings -> Advanced -> Integration URL). More details in Web application Integration
8 – Settings
| Note |
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Note: You can swipe between the Phone app menu tabs by swiping with the finger on the phone screen to the right / to the left. |
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1 – Mute / Unmute
2 – Hold / Resume
3 – Hang up
4 – Transfer
5 – Video
6 – Conference (in case there are more than one active calls)
7 – New call
| Note |
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Note: You can also use keypad buttons to mute/ unmute, hold/ resume, hang up and transfer. Refer to Phone overview. |
Blind / Attended call transfer
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| Note |
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Note: Max 120 elements can be added for monitoring (features and colleagues). Swipe on the screen to the left/to the right to move between the pages of Feature keys. You can customize the size of the BLF keys in this menu in Phone App -> Settings > Advanced Settings “X keys per page”. (More info: Advanced Settings) |
Configure BLF keys
BLF keys must be configured in Collaboration -> Settings -> Feature keys / or in WMS (more info: https://manuals.wildix.com/function-keys-blf-keys-wp/)
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Personal and Account settings
- Account: Login to Wildix Phone application
- Personal:
- Mobile
Ringtone: Ringtone playback and selection. A ringtone chosen in this menu is applied to all call classes. In case you want to choose separate ringtones for each call class, you can do it in Call classes settings (consult Call features for each call class, External / Blacklist / Whitelist section)
Note Note: You can also upload audio files to this menu and use them as ringtones. Check Upload the ringtone for details.
Supported audio formats: mp3 and wav.
- Ringtone volume: Adjust the volume level
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