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Info

Document descriptionThe Article describes how to configure IVR with voice control using ASR in Dialplan.

Created: October 2018

Permalink:

...

https://confluence.wildix.com/x/ZYDIAQ

Table of Contents

IVR via ASR in Dialplan

"IVR via ASR with Directory" Dialplan application extends the capabilities of the application "Dial by name / Directory" and allows you to create IVRs with voice control.

The A customer can say pronounce the first and last name of the an employee with whom he wants to contact, or say one of the keywords configured in the dialplanDialplan. After that, the call will be is transferred to the specified employee / dialplan Dialplan number.

Requirements

Per user systems (feature not available for lifetime PBXs) with Premium license
“en” or “en-us” languages

Configuration

Create a new Dialplan procedure and specify the destination numbers. For example

...

, 1 - Sales; 2 - Support; 3- Administration
Use "Set" Dialplan applications and the followings variables to adjust the call routing:

№	Variable	Values	Description
1	ASR_IVR_PROMPT	string	allows

...

overriding the welcome message of the original application.

...

For example

...

, "Please say the name and surname of the person you are looking for. Or, sales, support, or administration

...

.

...

"

...

Available options

№VariableValuesDescription1ASR_IVR_PROMPTstringallows override the welcome message of the original application


2	ASR_IVR_PATTERN_X	string (keyword1, keyword2, number)	where X is the ordinal number of the rule: 1,2,3

.. and so on

etc (note: the

patterns

pattern numbers should be

definitely

placed in the numerical order). The variables are used to set keyword lists. Keywords are listed separated by commas.

The last value is

The last value is the number to which the call will be transferred if the recognized text matches one of the keywords (the current

context

procedure is used by default; to change the destination

context

procedure, use variable ASR_IVR_DIALPLAN)
3	ASR_IVR_DIALPLAN	string (

dialplan

Dialplan procedure name)

allows

change

changing the destination

context

procedure for the numbers, specified in ASR_IVR_PATTERN_X
4	ASR_DIALBYNAME	yes (default) / no	allows

disable search

/ forbids searching by

employee

first and last name of employees
5	ASR_IVR_ATTEMPTS	number (default value = 3)	allows

change

changing the number of failed attempts to recognize before moving to the next

priority

...

application

After setting all desired variables, set the application "IVR via ASR with Directory"

Example of Dialplan procedure:

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Versions Compared

Old Version 4

New Version 5

Key

IVR via ASR in Dialplan

Requirements

Configuration

Available options