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Info

This guide is intended for the following audience:

PBX administrator, since it explains how to configure Wildix Kite on PBX side
webmaster, since it provides the information on how to add the service to a company’s website

WMS version: 3.88

Updated: December 2018April 2019

Permalink: https://confluence.wildix.com/x/xQY8AQ

Table of Contents

Note

Important: Starting from WMS version 3.86, use only PBX domain name in Kite links (do not use PBX serial); e.g.:

kite.wildix.com/[pbx domain]/[extension] – correct
kite.wildix.com/[pbx serial]/[extension] – not correct

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Google Chrome
Mozilla Firefox
Safari (Limitation: video calls on Safari do not work using Collaboration native app)

Browser compatibility with WMS version 3.86 and lower:

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1 – Transfer chat to another PBX user
2 – Send chat transcript to two email addresses (Operator email/ Customer email)
3 – Close chat

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Note
Note: On WMS 4.01 PBX user can initiate a call and videoconference with Kite user (available only in WMS 4.01).

Kite user can initiate a call, start video streaming or desktop sharing with the PBX user using the icons situated in the upper part of the screen, click the Paperclip icon to send a file or simply drag the file into the input field (support to send files only in JPEG / PDF format), click Options to:

End chat (log out)
Send chat transcript to email
Make an audio echo test
Adjust call settings by changing audio output (available only for Chrome), microphone and webcam:
Change the language

Note

Note: Kite user can resize video during streaming:

Place mouse at the bottom of video block -> mouse cursor should change to “Resize (↓)“
Hold and drag the video to the bottom/ top of the screen to increase/ decrease its size

Or

Right-click on video -> click Show Controls -> click Fullscreen button

Limitations:

Impossible to resize video in Screen Sharing embedded mode (separate screen sharing and chat/ video section)
Impossible to resize video on touch-screen devices

Create Kite link for Auto-call (call starts after clicking on Kite link)

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Versions Compared

Old Version 26

New Version 27

Key

Create Kite link for Auto-call (call starts after clicking on Kite link)