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Sync of enterprise phonebooks
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Sync of enterprise phonebooks is not necessary: live search in PBX phonebooks is supported directly from Dialplad. |
- Go to iPhone Settings -> Passwords & Accounts
- Select Add Account
Select Other
- Select Add CardDAV Account
Enter the Server name (PBX domain name or IP), User name, Password and Description
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Note: If you delete a chat session with a user, you can restore it from History via Chat option. |
Send a File / an Image / a Post-It/ Call me back
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Current limitations:
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History
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Note: Call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except for W-AIR handsets). |
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- Account: login window
- Personal: contact details
E-mail
mobile number
- Features by call class (Internal, External, Blacklist, Whitelist)
Activate class: available for External / Blacklist / Whitelist (activates the class)
Call reject: if enabled, you do not receive incoming calls
Busy call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone
Unavailable call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding in case of no answer
Force call forward: check the box and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls
Call waiting: enable to be able to receive more than one call at a time
Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal
- Advanced:
Debug: if enabled, you can collect logs in case of crashes/ issues with the application. Detailed information can be found in Collecting logs from iOS apps chapter of Debugging of Mobile Apps Guide
Send (appears only after enabling Debug option): allows sending an email report with the collected logs to Wildix support
Use PBX LAN Address (enabled by default): the application connects to one of IP candidates: IP/domain and port 443 if a user did not specify a port on login page or IP/domain:port if user specifies a port on login page
Disable SIP mode: the feature is disabled by default. If If enabled, call via Direct call is set as default mode for call generation. In this mode application de-registers from the PBX; missed call counter, new voicemail counter and status of Trunk, Timetable, Switch, 3 state switch, Call group Feature Keys stop working; chat and call control/ call generation via remote device continue to work
Warning Limitation: If the option remains active for more than 30 days, PUSH subscription is removed for this extension. As a result, user is be able to receive chats. To reactive PUSH subscription, switch off and then switch on again Disable SIP mode.
Firewall bypass (beta): the feature is disabled by default. The app uses TURN server located on turn.wildix.com (used TCP port 443). If enabled in On mode, the app switches audio stream to PBX via external TURN server right away after call was started. If enabled in Auto mode, the app switches audio stream in case it is missing for 5 seconds after call was started
Warning Limitations:
firewall bypass works only on Сloud PBXs and on PBXs with 1-to-1 NAT
application supports only 1 call in case feature is enabled
switching to external TURN server during conversation in case audio stream was lost (in Auto mode)
- Ring on Apple Watch: if enabled, you receive incoming call notification on Apple Watch (Apple watch extension)
Chat image quality: select one of the image resolutions (High/ Standard/ Low) to compress or improve quality of pictures/ photos before sending
Save chat images to gallery (enabled by default): allows saving images from chat sessions on the phone by tapping on it
Convert heic to jpeg (enabled by default): allows converting of .heic images into jpeg
- About: Info about App version and developer
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Apple Watch extension is available starting from iOS app version 7.2.35312. |
Apple Watch extension allows you:
To see/ set status from watch (see full status, e.g. "away XXX until yy.zz.mmmm"/ set only away, dnd, online, offline)
To display active call (only active call on iOS application and only 1 call):
To decline/ hangup call from watch (no possibility to answer):
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Notes:
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