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This document describes the procedure for the RMA's within the UK. Created: September 2020 Updated: January 2021 Permalink: https://confluence.wildix.com/x/sQKmB |
Table of Contents
Prerequisites
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Once the RMA has been collected this can take up to 2 working days to be received at our Coventry offices. At this stage, the device will be analyzed by our logistics department to determine the fault and make a decision on a replacement. Please note if the device is found to have any defects that are not caused by general wear and tear, a charge may apply, therefore it’s important to ensure all methods suggested by support are covered before processing.
Replacements.
Brexit Update -
As of , all-new RMAs will be issued with a credit note if confirmed at fault. The reasons for this change is due to all previous RMAs being shipped to Italy which was a smoother process and didn't require additional resources to fulfil commercial invoices for shipping.
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By Wildix issuing a credit note, this will allow our partners to add the same device to their next order at no additional costs, thus making the overall process easier.
Pre-Brexit -
If the device is found to be at fault and is still under warranty a replacement will be sent. Please note the replacement will be sent back to the default address as specified on WMP (Partners address) and can take up to 3 working days to be received, therefore a full turnaround, can take up to 5 working days to be received from the date of being sent.
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