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CLASSOUND is a VoIP operator platform provided by Wildix. If you are interested in setting up CLASSOUND trunk, please contact Wildix SAT for ordering DID numbers/ pricing/ billing and other questions. Available starting from WMS version 4.01.44081.22 and higher. Web page: https://www.wildix.com/classound/ Created: May 2019 Permalink: https://confluence.wildix.com/x/AoNpAg |
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What is CLASSOUND?
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In the document generated on WMP you find your price list covering monthly flat fees, DIDs, FreePhones and CallTermination for each of the 133 covered countries.
Pricelist Guidelines
Below you will find the guidelines that explain how the price list work and how you can explain it to your customer. Let’s go through it and learn how the pricing works.
Monthly Flat Fee
The Monthly Flat Fee changes according to the size of your customer’s business and always includes 1000 minutes per user to countries listed under Call Termination Area 1. Once the 1000 minutes are used, a per-minute fee will be charged in accordance with the appropriate Areas table.
The Monthly Flat Fee is a fixed cost that must be applied at any level and to any kind of contract.
For example: “CLASSOUND-FLAT-1m,” the plan with the description “Flat CLASSOUND 1000 min per user for 1 month (Users 1-5),” is dedicated to businesses with up to 5 users. This means that a customer with 4 users will pay the listed price multiplied by 4 and will get 4000 minutes of calls to countries listed under Call Termination Area 1.
Each user’s included minutes are limited to Call Termination Area 1, are tallied cumulatively and are available for use by all users on your customer’s WMS Network.
CLASSOUND allows your customer to make outbound calls even without porting DIDs.
In this case, once the 1000 minute package included with the Monthly Flat Fee is exhausted, customers will be charged for calls in accordance with the Call Termination price list and the applicable Areas section.
Pricelist FAQ
- How much does it cost for new international telephone numbers?
The CLASSOUND DIDs section lists the price of DIDs according to each country. Once the DID porting is complete, you’ll also find that inbound calls are free for the majority of the listed countries.
Numbering ranges are available in units of 1, 10 or 100.
For example: If your customer is a company with fewer than 100 users and needs 60 DIDs (numbering range) in Germany, they will pay the Monthly Flat Fee according to their company size, plus the monthly fee for those DIDs (6 packages of 10 DIDs).
- Can I get also FreePhone DIDs?
Absolutely.
This category follows the same pattern as the previous ones. In addition to the Monthly Flat fee, you’ll have to pay the FreePhone Monthly fee according to the customer’s country. Please note: the price per minute depends on the source of the call (fixed phones, mobile or pay phones).
For example: If your customer is a company with 500 users and needs a FreePhone DID in Australia, they will pay the Monthly Flat Fee according to their company size, plus the monthly fee for their FreePhone DID and the price-per-minute fee corresponding to the source of the inbound call (fixed phone, mobile or pay phone).
- How will I receive my invoice?
You will receive your invoice once per month.
In the event that your agreement is suspended, the service will be suspended as well. However, we recommend that you close the deal at the end of the month, because any money you have already spent will not be refunded.
- How much does migration cost and how does it work?
Wildix is running a promo for migration: it will be free until FEBRUARY 29, 2020.
Migrating has a reduced impact on your customer’s activities; when done through CLASSOUND, they will experience no downtime. Outgoing calls will work via Classound from day 0 after the customer decides to switch, all without using temporary numbers as the outgoing caller ID. The customer will be able to immediately use their existing phone numbers. For incoming calls, the switch will occur automatically as soon as the previous operator releases the numbers to you. You’ll be informed in advance of the day and time that the porting will be done. On that date, no further action is required, as you can configure the incoming routing in advance.
- Is trunk configuration needed?
The trunk is built in, meaning you don’t have to configure it.
DID configuration is done via WMP and then from WMS; you just need to indicate which Caller ID each user should use.
Configuration
CLASSOUND is a built-in trunk present on Wildix PBX. It is hardcoded and it is not visible in WMS on the Trunks page, but nevertheless, as each trunk it should have a Dialplan procedure associated to it. Dialplan procedure "classound" is present by default in WMS -> Dialplan -> Dialplan rules (or created automatically after upgrading the PBX to the supported WMS version).
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You have several options (in our example we will use the phone number +3904611715111):
You can add this phone number as "Office number" in WMS → Users, and it will be used as Caller Number when outgoing calls are placed from those users:
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