Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.



Html
<div id="fb-root"></div>
<script>(function(d, s, id) {
  var js, fjs = d.getElementsByTagName(s)[0];
  if (d.getElementById(id)) return;
  js = d.createElement(s); js.id = id;
  js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11';
  fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script>

...

Info

The List of custom config parameters that allow changing various settings in config files.

Created: August 2018

Updated: February 2020

Permalink: https://confluence.wildix.com/x/0AiIAQ

Table of Contents

Users

2 PBXs in WMS Network, each with its own Active Directory for users

...

  1. Make import of users via Active Directory on Server PBX
  2. Access Client PBX and move users from Server PBX to Client PBX
  3. Enable Active Directory sync on Client PBX: connect as root via SSH to Client PBX and create the file /rw2/etc/ad_connect.conf
  4. Copy the contents of the file ad_connect.conf from Server PBX to Client PBX

Result: Single Sign-On for Active Directory works for users on Client PBX.

Note

Limitation: the option "Remove existing users which are not received from the backend" does not work in this configuration; do not enable it.

...

Note

Notes:

  • Currently supported devices: Collaboration, Android v. 4.01.12, iOS v. 7.1.35284 apps, WorkForce, WelcomeConsole v. 68.145.2.1, WP480 r3 v. 63.145.8.111, WP490 r3 v. 67.145.8.75 
  • The feature works for PBXs in WMS Network

...


The feature is enabled by default starting from WMS version 4.01.44251.31. To disable it:

  • Edit the file /etc/callweaver/sip-general-custom.conf by adding the following lines: 

...

Note

Available starting from WMS v. 4.03.44914.04.

Supported devices:

  • BPI/ PRI Media gateways
  • WP480G r3/ WP490G r3/ WorkForce, WelcomeConsole

The feature is disabled by default. To enable it:

...

The option allows selecting a specific GSM gateway for SMS sending for each separate user (available starting from WMS v. 4.03.44914.04):

  • Access smsd-route.conf file via SSH as root: 

    Code Block
    nano-tiny /etc/wildix/smsd-route.conf


  • Specify user extension and MAC address of GSM gateway, for example:

    Code Block
    101,9c7533014b00
    102,9c7533014b00
    103,9c7533014b00
    104,9c7533014b01


...

Note

Available starting from WMS v. 4.03.45071.08.


The feature is disabled by default. When enabled, unavailable users (means no registered devices or no push for mobile apps), do not receive calls from a queue. The logic is applied only for Call group calls.

...

With persistentmembers enabled, all dynamically added Call group members (via Feature code "Call group management" 97, WebAPI "Call group login" and Contact center feature in Collaboration) are stored in their Call groups and therefore saved after the system restart. 

  • autofill = no 

With autofill disabled, a Call group attempts to deliver calls to members in a serial manner. This means only one call is attempted to be distributed to members at a time. Additional callers are not distributed to members until that caller is connected to a member. With autofill enabled, callers are distributed to available agents simultaneously. The parameter allows you to more efficiently distribute calls between Call group members, especially if there are several callers in a queue and several members can accept a call. 

Note

General information regarding Call groups: WMS Start Guide

How to set up call distribution in Call groups: Call distribution in Call groups Admin Guide

Integrations

Hotel PMS

WHoteld package supports some custom configuration parameters that can be changed by editing the file /etc/wildix/whoteld_manager_custom.conf.

...