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Use case example: change auto attendant (IVR) announcement from an external phone.

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Use case

A user wants to change a standard IVR announcement from an external phone. To override restriction of not being able to dial feature code 74 as external caller - we can use the following Custom application: 
Principle of work: 
We are using old recording file, in our example it will be "test": 
Image Removed
This is the original file configure it via Dialplan. 

Dialplan configuration

To the configuration, the previously recorded audio message is used ("test" in our example):

It is the original message that was recorded via Feature Code "Shared record" 74/ Message message recording option in Sounds menu (internally)WMS -> Sounds.  The idea idea is to replace an existing file it with the new one.  When the  When an external caller dials a DID to hit the dial plan Dialplan entry shown below - they will hear a "Beep" sound a beep sound is played and the recording will starts immediately start.   However you You can also add "Play sound" application to announce that your a message will be recorded after "Beep" sound (optional). 

To use this custom application, we need to build the following entry into the dial plan (matching a DID of course):Image Removed

...

...

• Custom application -> Record(/rw2/var/lib/callweaver/sounds/00000/test:alaw, 0,0,k

...

• )

Where where :

• (/rw2/var/lib/callweaver/sounds/00000/) - / path / to /file 
  NOTE: To verify the path (/path/to/file)  -  open your dialplan and use "Play sound" application and choose your message from Sounds menu: 
  Image Removed 
  /rw2/var/lib/callweaver/sounds/00000/ - is DEFAULT the audio message

It is the default path and is used by

...

default. If you

...

place your recording in another folder - you will see /path/to/file differently. In this example file is stored at ~/00000/MusicOnHold/ folder

...

To verify the path, open your Dialplan and use "Play sound" application and choose your message from Sounds menu: 

• test:alaw - file the message name and format 
•  0 - silence: seconds of silence allowed before the recording is stopped. If missing or 0, silence detection is disabled. ( In our case this is 0 )  disabled 
• 0 - maxduration: the maximum duration of the recording duration in seconds. If missing or 0, there is no maximum.  ( In our case this is 0 )  the maximum duration is not set 
• k - option: may be ‘skip’ to return immediately if the line is not up, or ‘noanswer’ to record even if the line is not up . ( In our case this is k )Option parameters in 1.8

Available options:

•  a: Append to existing recording rather than replacing.
 n: Do a - extends the existing recording (doesn't replace it)
• n - does not answer, but record anyway if line not yet answered.
•  q : quiet - quiets (do not play a beep tone). s: skip
• s - skips recording if the line is not yet answered.
•  t: use - uses alternate ‘*’ terminator key (DTMF) instead of default ‘#’
•  x : Ignore - ignores all terminator keys (DTMF) and keep recording until hangup.
•  k : Keep - keeps recorded file upon hangup.
•  y : Terminate - terminates the recording if *any* DTMF digit is received.sent

...

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