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This guide describes how to set up a notification call to a management / frontdesk extension when someone dials emergency number (911 in our example). For setting up notification call in case customer dials support number to report emergency situation, see the document Emergency Call Notification. Created: December 2018 Permalink: https://confluence.wildix.com/x/wgDwAQ |
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Emergency Call Notification - Use Case
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- Set -> ORIGINATE_VARIABLES -> QUEUENAME=Notification,QUEUEPOSITION=1,MYVAR=${CALLERID(num)}
- Set -> ORIGINATE_TIMEOUT -> 3600
- Set -> ORIGINATE_PRIORITY -> 1
- Set -> ORIGINATE_EXTEN -> 765
- Set -> ORIGINATE_CONTEXT -> internalcalls
- Set -> ORIGINATE_CALLERID -> ${CALLERID(num)}
- Set -> ORIGINSTEORIGINATE_CHANNEL -> Local/777@internalcalls/n
- Set -> ORIGINATE_ASYNC -> true
- Custom application -> Originate()
- Dial the trunk
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