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fjs.parentNode.insertBefore(js, fjs);
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new google.translate.TranslateElement({pageLanguage: 'en', includedLanguages: 'de,es,fr,it,nl', autoDisplay: false}, 'google_translate_element');
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This guide will lead you through the process of Freshdesk integration usage, starting from an installation, and ending with practical examples for call receiving. Requirements:
Created: July 2019 Updated: October 2019 Permalink: https://confluence.wildix.com/x/MADmAg |
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Link to the application
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While we are working on listing to Freshdesk Marketplace the Integration can not receive updates from the air. Please check for the updates manually |
You need to get the application from this link
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The integration is now available for direct download from the Freshdesk marketplace! |
Setup the Integration as Custom App
Setup the Custom App
- Go to Admin tab
in your Freshdesk dashboard - Choose Apps
from Helpdesk Productivity category - Go to Custom Apps tab and press the New Custom App button
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You can not call contacts without a phone number. The application recognizes both Work phone and Mobile phone fields from the Freshdesk.
- Locate the number that you want to dial in a Сontact or Ticket pages.
- Click the
call button or the number. The number is automatically dialed in the softphone (Collaboration application).- A number that has already been clicked cannot be clicked again for five seconds.
- The button does not appear next to fax numbers.
- Pop-up now shows contact info: name and phone number. And you'll receive a notification about an outgoing call in the top-right corner.
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