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In this chapter, we will see how exactly x-bees helps businesses in managing their leads and improving their customer care.
UCC Summit x-bees presentation
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Salesperson story: Prospect reaching out through the website
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- The sales team makes dozens of calls and conferences with customers and prospects on x-bees.
- All those calls and conferences between the sales teams and the customers are automatically recorded and sent to the Business Intelligence platform (Gong).
- The manager can access the BI platform to get the main insights about every call between a customer and the sales team: which questions were asked, which dates and numbers were mentioned, which objections were raised
- The manager can see the tips regarding what went wrong and what went right in every conversation, and based on that information, salespeople can improve their skills.
Video:
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