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As a manager of a sales team, I want to know what exactly makes my best performers stand out and how to coach the rest of my team. Currently, I have to spend too much time listening to live calls of my team with customers or listening to call recordings. I want to have actionable and reliable data without spending all my time on that. This will help me to improve the performance of my team.
Flow example:
- The sales team makes dozens of calls and conferences with customers and prospects on x-bees.
- All those calls and conferences between the sales teams and the customers are automatically recorded and sent to the Business Intelligence platform (Gong).
- The manager can access the BI platform to get the main insights about every call between a customer and the sales team: which questions were asked, which dates and numbers were mentioned, which objections were raised
- The manager can see the tips regarding what went wrong and what went right in every conversation, and based on that information, salespeople can improve their skills.
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