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This document describes the procedure for the RMA's within the UK. Created: September 2020 Updated: January 2021 Permalink: https://confluence.wildix.com/x/sQKmB |
Table of Contents
Prerequisites
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All collections are arranged through DPD using their Door 2 Door - DPD Classic service and sent to our Coventry office for Analyses. Where possible we will always arrange DPD collections to take place on Wednesdays between 0900 - 1700. This means will mean the RMA will be collected between 09:00 - 17:00 next working day from the date submittedfaulty unit will be received at our Coventry office next working day on Thursdays to be processed.
Deliveries
Once the RMA has been collected this can take up to 2 working days to be received will be delivered the Next working day at our Coventry offices. At this stage, the device will be analyzed by our logistics department to determine the fault and make a decision on issuing a replacementcredit note. Please note if the device is found to have any defects that are not caused by general wear and tear, a charge may apply, therefore it’s important to ensure all methods suggested by support are covered before processing.
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