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This guide is intended for the following audience:
WMS version: 3.87 Updated: March 2018 Permalink: https://confluence.wildix.com/x/xQY8AQ |
| Table of Contents |
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Important: Starting from WMS version 3.86, use only PBX domain name in Kite links (do not use PBX serial); e.g.:
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- Open supported web browser and type in URL bar: https://kite.wildix.com/PBX_Name/Extension_Number, where
- PBX_Name is the PBX Name (use only PBX domain name in Kite links (do not use PBX serial)
- Extension_Number is the extension number of user registered to this PBX or Call Group Number
Example: https://kite.wildix.com/ucit/324
- Enter your name and email (optional) and click Connect (it is also possible to sign in via your social networks account):
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- In case the extension entered into the URL exists, chat with this user starts automatically:
PBX user receives a chat request to via Wildix Collaboration interface. In addition to the usual options, available in Collaboration web interface, in chat dialog with another PBX user, the following options are available for kite user:
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Kite user can initiate a call, start video streaming or desktop sharing with the PBX user using the icons situated in the upper part of the screen, click the Paperclip icon to send a file or simply drag the file into the input field (support to send files only in JPEG / PDF format), click Options to:
- End chat (log out)
- Send chat transcript to email
- Make an audio echo test
- Change the language
Create Kite link for Auto-call (call starts after clicking on Kite link)
To enable auto-call (call starts automatically after clicking on Kite link, chat remains available), you should add “?autocall” to your Kite link. So create Kite link in the following format:
- audio call: https://kite.wildix.com/pbx_name/extension?autocall
- video call: https://kite.wildix.com/pbx_name/extension?autovideocall
Where
- pbx_name is the *.wildixin.com domain name of your Wildix PBX
- extension is the extension number or a call group ID
Create Kite link for DIRECT call (without entering chat)
To enable direct call without entering chat, create Kite link in the following format:
- https://kite.wildix.com/pbx_name/phone_number
Where
- pbx_name is the *.wildixin.com domain name of your Wildix PBX
- phone_number is the called number present in the “kite” Dialplan procedure (known issue: letters are not currently supported, only digits)
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Note: phone number must not coincide with any existing extension number of user or call group. |
Create Kite link to allow actions only after PBX user sends a message
Starting from WMS version 3.87, it is possible to allow chat & screen sharing only after PBX user sends a message.
To enable the option, you should add “?waitMessageFromOperator” to the Kite URL.
Example of the URL: “https://kite.wildix.com/ucit/324?waitMessageFromOperator”. In this case Kite user can send a message, start a call and screen sharing, only after the PBX user sends the first message
The following values are supported by the parameter:
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You can specify several values separated by comma, example: “https://kite.wildix.com/ucit/324?waitMessageFromOperator=chat,screensharing”
How you can use Kite link
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