Page Comparison

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Read about push notification: https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/

Sync of enterprise phonebooks

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• Go to iPhone Phone -> Contacts and select the groups that you wish to be displayed in the phonebook of your iPhone

Login

• Domain: PBX IP or domain name

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• User name: Extension / User name / Email address

• Password: WEB password of a user for access to Collaboration

Menu description

1 - Call history

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4 - Chat

5 - Settings

User status

• Tap Dialpad
• Tap status icon / user picture
• Select user status: DND / Away / Offline / Online
• Enter your status message (optional)

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Call

Place a call from Dialpad

• Tap Dialpad
• Select the mode to place a call:

  • VoIP: place a call via the PBX (recommended in case you have fast and reliable Internet connection)

  • Callback:

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• •  you receive a callback from the PBX via Mobile network (make sure your mobile number is indicated

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• • in Settings -> Personal)

  • Direct

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• • Call: place a call via Mobile network

• Enter the number
• Tap the green Handset button

From Enterprise Contacts

• Tap the contact you wish to call
• Tap the number you wish to call
  
  

From History

• Go to History
• Tap on a user
• A call is placed automatically

From your device’s contacts

• Tap a contact in your iOS contacts
• Tap and hold the Call button
• Select Collaboration

From Browser (Support of URI for call generation)

Thanks to URI support it is possible to generate a call from the browser by clicking on a link containing a phone number. It allows you to start calls from various web pages.

Supported link:

• <a href=”sip:[phone_number]”>

where [phone_number] parameter can also start with “+”

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To generate a call from the browser:

• Tap on a telephone number containing the supported link
• Select Collaboration from the drop-down list

Answer a call

• Tap

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• the green Handset

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•  button to answer
• Tap

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• the red Handset

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•  button to decline

Call management

During a call you can navigate your device, open the App and tap Dialpad to come back to the active call.

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(transfer without notification)

• Tap Transfer button during a call
• Tap Contact to select a number from the phonebook or Number to manually enter the number
• Select a contact and tap the number / enter the number and tap the green Handset button

Attended transfer:

(transfer with notification)

• Tap New call button during a call
• Make a new call (select a contact from Contacts or dial the number manually)
• Wait till the other party answers (the previous call is now on hold)
• Tap Transfer button and select the call on hold to complete the transfer

Video tutorial:

<div class="container"> <div class="video"><iframe width="560" height="315" src="https://www.youtube.com/embed/HfxIDPLKu2U?rel=0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div>

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All the colleagues added to your roster appear in Chat menu.

• Tap Chat
• Use the search field to find a user
• Tap a user and enter your message
• Tap Paperclip icon to send the message

Start a chat session from History

You can also start a chat session with a user from History tab.

• Go to History
• Select a user you would like to chat with and tap the double Arrowhead icon to view user contact details
• Tap Send message

Send a File / an Image / a Post-It

Send a file / an image:

• Start a chat with a user
• Tap +
• Select the source:

  • Photo & Video Library

  • Downloads

Send a Post-It

• Start a chat with a user
• Write your message
• Tap +
• Select the option Send as Post-It
  
  

History

Tap History to access the log of calls. Incoming, outgoing and missed calls (highlighted in red) are displayed in All tab. To view only missed calls, tap Missed tab.

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Settings

• Account: login window
• Personal: contact details

  • E-mail

  • mobile number

• Features by call class (Internal, External, Blacklist, Whitelist)

  • Activate class: available for External / Blacklist / Whitelist (activates the class)

  • Call reject: if enabled, you do not receive incoming calls

  • Busy call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone

  • Unavailable call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding in case of no answer

  • Force call forward: check the box and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls

  • Call waiting: enable to be able to receive more than one call at a time

  • Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal

• About: Info about App version and developer

Log out

• Tap Settings
• Tap the Log out icon

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