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This guide is intended for the following audience:
WMS version: 3.87 Updated: March 2018 Permalink: https://confluence.wildix.com/x/xQY8AQ |
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Important: Starting from WMS version 3.86, use only PBX domain name in Kite links (do not use PBX serial); e.g.:
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Configuration of Kite service consists of two steps:
- Dialplan configuration – done by PBX administrator
- Implementation on the website – carried out by website webmaster / softhouse
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Now all the users registered to your PBX can receive calls via Kite service. In case you need to limit the numbers that can be dialed via Kite, refer to Limit access to Kite service Chapter chapter.
Create Kite link
- Open supported web browser and type in URL bar: https://kite.wildix.com/PBX_Name/Extension_Number, where
- PBX_Name is the PBX Name (use only PBX domain name in Kite links (do not use PBX serial)
- Extension_Number is the extension number of user registered to this PBX or Call Group Number
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Kite user can initiate a call, start video streaming or desktop sharing with the PBX user using the icons situated in the upper part of the screen, click the paperclip Paperclip icon to send a file ( or simply drag the file into the input field (support to send files only in JPEG / PDF format), click Options to:
- End chat (log out)
- Send chat transcript to email
- Make an audio echo test
- Change the language
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Starting from WMS version 3.87, it is possible to allow chat & screen sharing only after PBX user sends a message.
To enable the option, you should add “?waitMessageFromOperator” to the Kite URL.
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